talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's On Your Plate?

• Daily spot checks in the operations field with the designated assigned zone.

• Making sure riders personal grooming are in standard as well as hygiene practices (Bikes, Bag, PPE)

• Making sure riders are wearing complete gear

• Making sure that riders are following local regulations and corporate standards for their safety and others as well.

• Making sure riders are complying with the standard behavior with the partner and customer for a better experience.

• Checking the rider’s equipment/ mobile issue breaks.

• Enforce state and federal laws, and city codes according to consistently applied policies, procedures, and regulations

• Perform the vital public services of protecting life and property. (Community Support).

• Support a strong relationship between the city and the public, demonstrating respectful and cooperative behavior when interacting with citizens, visitors, and city staff.

• Maintain absolute confidentiality of work-related issues and Zone (City) information.

• Maintains safe traffic conditions by monitoring and directing traffic, enforcing laws and ordinances, investigating accidents, providing an escort, and reporting unsafe streets and facilities.

• Preventing and investigating illegal activities, domestic disturbances, accidents, etc.

• Incident Management – track and reduce rider related incidents 

• Compliance Management – Ensure riders compliance and educate the latest app updates and know-how.

• Rider KPIs – RCR, order fulfillment, and others.

• 1+ Years work experience in start-ups or other fast paced environments

• Experience in community building and engagement is a plus

• Thinks out of the box by developing new ideas and dares to do things differently

• Able to work with external parties and develop partnerships 

• Excellent command of English and Arabic. Urdu is a plus.

• Extremely collaborative and able to support teams 

• Your enthusiasm and creativity should be contagious!