Responsible for monitoring and processing of grocery orders, including the coordination of the deliveries with the Logistics riders and initiating a refund for any returns of purchased goods.

What’s On Your Plate?

● Accurately select groceries ordered online by customers, ensuring the highest quality products
● Recommend substitute products for customers if the ordered item is unavailable
● Select, scan, and pack products carefully and coordinate the delivery with the rider.
● Monitor fail rate and attend customer complaints
● Process refund requests
● Coordinate all the operations issue to the Team Lead vendor promptly
● Ensure on time completion of orders

What Did We Order?

● Well organized, able to multitask, and work in a fast-paced environment
● Excellent customer service skills
● Ability to understand and follow instructions either verbal or written, and ability to read, retain and comprehend customer orders, product and customer labels, Company policies, procedures, and guidelines.
● Ability to work independently
● Ability to prioritise to ensure anything you do is right for our customers
● Reliable and a good timekeeper
● Must be smart and tidy at all times