efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission.


efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

If you are in the early steps of your career, with a background in either Operations, AML, Fraud, Payments, Product, or Project Management then keep reading! 

Our DeliveryHero Pay team that delivers #FinTech solutions is growing and we are looking for a Product Operations Associate, who will help with the systems and platforms in selected Delivery Hero entities within the European segment.

What you’ll do:

• Support in the development of the onboarding and operational processes for all European countries, maintaining compliance with relevant regulatory frameworks and industry standards of each country. 

• Collaborate with DH Pay teams to identify pain points, needs, challenges & optimize operational flows.

• Help identify opportunities for simplicity and scalability in the onboarding and operational processes.

• Collect and analyze data and internal feedback to build solid business cases to support and justify operational improvements.

• Communicate with the Tech team to deliver the best solution in a timely manner.

• Actively contribute to the quality assurance process to ensure feature releases meet quality standards.

• Train the team and other stakeholders how to use the new processes and solutions effectively.

• Responsible for the documentation and its maintenance and writing clear business requirements.

• Design, develop and implement operational processes. Investigate and evaluate the existing operational process to suggest changes in the processes.

• Proactively identify and resolve related issues with the onboarding process; translate problems into tangible and feasible solutions to drive efficiency.

What you’ll have:

• Minimum 1-2 years of related operations experience.

• Understanding of operational processes and tools, and product frameworks.

• Hands-on attitude, capable of dealing with constant change and being able to get things done in a timely and effective manner.

• Experience in operations and project management in a timely manner.

• Writing and presentation skills.

• Strong team player, with an ability to connect people and teams to our company vision.

• B.S degree in Finance, Computer Science, Data Science or any other relevant field will be an advantage.

• IT knowledge will be considered a plus.

• Excellent communication & collaboration skills (English is a must).

What we offer:

• If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!

Life @DH Payments:

You will be a part of a fast-growing multinational company, member of the Delivery Hero SE, with the opportunity to acquire new skills and grow professionally.

Moreover, you will have the opportunity to function in an established, yet creative and fun working environment with people who are genuine, ambitious and participate in a theme that its highest goal is to maintain DH Pay the ideal workplace.

Hungry enough to join us?

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.