Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Role Summary
We are looking for a Team Lead for our Logistics Operations to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. You will lead a team of coordinators who form the essence for our logistics operations for the allocated
zones, and you’ll work closely with line-manager and local cross-functional teams to achieve objective key-results, and ensure to deliver a seamless experience to our customers!

What’s On Your Plate?
● Monitor, Control and Optimize our internal Service Level KPIs on allocated zones and rider-level.
● Lead supply planning and supervises rider recruitment for the allocated zones.
● Monitor and Control Live Operations and resolution of challenges.
● Lead a team of Rider Coordinators and monitor their productivity.
● Actively listen to the voice of riders, customers, and vendors through multiple communication channels, and ensure site visit audits conducted in a periodic manner.
● Improve relationship and experience between riders, vendors and customers by being the customer service champion for all internal/external stakeholders.
● Oversee and decrease rider level cancellations, and ensure an action plan has been developed and executed.
● Document weekly updates on all logistics operations KPIs to line-manager along with improvement actionable items.
● Coordinate and Support colleagues by working alongside cross-department and cross-functional teams initiatives and priorities.
● Ensure compliance and adherence to Standard Operational Procedures, and provide recommendations for improvements.
● Execution of Special Projects, and adherence to deadlines.
● Support other stakeholders when required or as requested from Line Manager.

What Did We Order?
● Bachelor's Degree
● 2-3 years of experience in food/grocery tech industry is highly preferred
● Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
● Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
● Influencer and a negotiation with good public speaking and presentation skills
● People management skills: Experience of managing bigger group of people