As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

We are on the lookout for an Associate Product Analyst to join the Pandora Product Analytics Team on our journey to always deliver amazing experiences.

About Pandora: Pandora is a leading consumer-facing delivery platform powering multiple food delivery and Q-commerce brands within the Delivery Hero portofolio. With operations across 3 continents, 21 countries, we proudly serve Millions of monthly active customers worldwide. Our extensive reach sets us apart from many tech companies, offering a unique opportunity for analytics professionals to delve into diverse customer behaviors across varied business environments, competitors landscapes, economic climates, cultures, ethics, etc. Our users can do a lot on our platform—order food delivery, buy groceries, find dine-in deals, discover new ad offerings from our partners, play games in our loyalty program (and more!)—and our goal is to make all this as delightful, personalized and seamless an experience as possible! 

About the Product Analytics Team: The mission of the Product Analytics Team is to drive product strategy and innovations, ultimately contributing to business successes, by delivering actionable insights on our customers and products. We are a team of talented data professionals sitting across Singapore and Berlin, with over 15 nationalities, well balanced gender ratios, and highly diverse industry backgrounds. Our team is closely integrated into the Product and Tech squads, working alongside product managers, designers, engineers, and business stakeholders, and have a direct impact on product directions. We are also part of a bigger data team, including data engineers, data scientists, ML engineers that constantly communicate, collaborate, share knowledge as one team.

The main responsibilities of the Product Analytics Team include:

• Product OKRs & Metrics: Define what 'good' looks like by setting up a product metric framework and quarterly OKRs.

• Tracking & QA: Define which user behaviors need to be tracked and work with engineers on the implementation and QA.

• ETL & Reporting: Building data pipelines and self-service dashboards.

• Experimentation: Design, set up, and analyze AB tests for hypothesis validation and impact measurement.

• Exploratory Analysis: Drawing insights from data to drive product strategy & roadmap.

At Pandora Product Analytics, you will have the opportunity to access high volume, rich user behavior data, engage in end to end product development cycles, work on complex product problems, and learn from many experienced data professionals.

Your mission: 

We are looking for an Associate Product Analyst to join our Berlin office. You will be working closely with the Transaction Product and Tech squads as well as the senior analysts in your squads to make valuable contributions to our data foundations:

• Tracking & QA: Determine what needs to be tracked and measured. You will be responsible for tracking user interactions and clickstream data to understand customer behavior.

• Data modeling & pipelining: develop efficient data models to extract relevant insights that feed into reports and dashboards.

• Data visualization: democratize data by building customized dashboards & reports for relevant stakeholders.

• Data analysis: conduct deep dive analysis to answer concrete questions from different teams and stakeholders

Your heroic skills:

• You’ve completed a degree in statistics, mathematics, economics, computer science, computer engineering or an equivalent education or possess relevant practical experience in data

• Familiar with SQL or equivalent data processing language/tools such as R, Python, matlab

• Familiar with at least one data visualization tool, including but not limited to looker studio (data studio), Tableau, Qlikview, power BI, matplotlib etc.

• Hands on experience with large scale data through previous internship or projects

• Very good communication skills in English, both written and oral

• Good interpersonal skills to collaborate with team members with diverse culture and background

• Critical thinker and creative problem solver who loves learning and strives for excellence

Nice to have:

• Background in statistics, knowledge about statistical test design and analysis

• Experience with customer behavior tracking platforms (e.g. Google Analytics, Adobe, Webtrekk, MixPanel, SnowPlow, Piwik, Tealium, Segment etc.)

• Experience with BigQuery and Google Cloud Platform

• Experience with data pipelining tool such as airflow, DBT

• Good storytelling & presentation skills

• Experience working in a rapidly growing and dynamic product development team

What's in it for you: 

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.