As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

We are looking for a Sr. Specialist - Projects & Performance to join our Regional team and be part of our growth. This will be a broad role scope across multiple countries within our Local Shops division (non food). If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

What’s On Your Plate?

• Develops and optimizes processes to enable growth in a scalable way. Key focus of the role is on new processes efficiency, standardization and business planning.

• Quickly understand the business issues and challenges of Projects & Commercial operations; identify strengths/weaknesses and suggest areas for improvement

• Understand at important level of detail the business and all KPIs in the specific countries of focus

• Develops tools to set new robust processes, which will help to drive business and qualitative insights from local operations

• Conduct quantitative complex analysis requiring data retrieval that results in conclusions and recommendations to move the projects forward.

• Support operations for country teams to have all required tools to meet the operational improvements metrics. Provides guidance when it's needed, and creates tools and processes that drives improvement on scale

• Own, drive and build required reporting infrastructure to support ongoing use, improvement and optimization of core processes through automations

• Collaborate on critical operational excellence projects through analysis and recommendations

• Ability to assess the issues with a process, collect feedback, build a framework and work cross-functionally to solve problems.

• Identify process automation/improvement opportunities and work with cross-functional teams to implement initiatives

• Determine business needs and scalable solutions to solve process issues through observation and analysis
   

What Did We Order?

• 4+ years experience in an analytical role driving comprehensive analysis and coming to solutions to move the project forward with a mindset of scalability

• Quickly understand the business issues and challenges of Projects & Commercial operations; identify strengths/weaknesses and suggest areas for improvement

• Demonstrated ability to work with data in a structured and efficient way.

• Excellence in Excel/Google Sheets is required and Tableau experience to create insightful dashboards is a plus

• Ambitious, self-starter who can manage work with important level of autonomy

• Strong cross group collaborator; ability to communicate effectively with different stakeholders

• Strong analytical skills and ease in navigating thru different data sources

• Some experience in project management and capable to use PM tools

• Passion for service and continuous improvement