Delio is transforming private markets. Through our technology and expertise, we help the world’s most respected financial institutions to deliver private market transactions to their clients.

More than 90 organisations are already using our configurable, white-labelled technology in 17 countries around the world, including the likes of Barclays and Coutts. However, we’re only just getting started.

As an award-winning, high-growth company, we’ve set ourselves ambitious and challenging targets that build on the rapid progress we’ve made since 2015. To achieve these goals, we work hard, have high expectations and hold each other to account. However, we also support one another and collaborate to ensure that everyone can play a part in our success.

Our Support Associate will work directly with our clients to assist them in the day-to-day use of their platform. Providing first-line support to our clients via phone, email and our Delio Help Centre you will be required to react quickly and with empathy to our client’s questions, problems and feedback.

Working collaboratively with the Account Management, Product Management and Product Development teams you will be responsible for managing and prioritising customer support requests and ensuring timely responses and updates regarding status and progress. You will help customers find creative and alternative solutions to their needs where appropriate.

You will take ownership of the support process, ensuring that communications are recorded accurately and in line with service level agreements alongside the maintaining and creating of knowledge base articles.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. 

Key responsibilities

• Handle and resolve customer support requests in a timely manner
• Manage and monitor all requests
• Produce and maintain client-specific reports to be provided at a defined frequency
• Gauge customers’ levels of engagement with their white-labelled platform and provide feedback to the other Delio teams regarding product and service improvements

Essential requirements

• Highly organised and able to multitask
• Proactive nature
• Excellent communication and interpersonal skills
• Patient and active listener
• Passion for service
• An empathetic approach to all customer interactions
• A team player with the ability to work under their own direction
• Passionate about customer support and helping clients fulfil their needs
• A problem solver and keen attention to detail
• Excellent punctuality and time management 

We are an equal opportunities employer and value diversity. Joining Delio you can expect:

• A salary in the region of £25,000 depending on experience
• 25 days of leave, increasing to 28 days. Plus bank holidays
• Your birthday off
• Hybrid working policy - 2/3 day split between home and office working every week
• Flexible working policy
• Private medical cover
• Life insurance cover of 3x employee’s annual salary
• Enhanced parental leave policies
• Competitive pension contributions
• Cycle to work scheme
• Afternoon per month dedicated to development
• Perks platform with discounts at over 30,000 brands
• City centre location (parking included)

Additional information

Please note that we are unable to offer visa sponsorship for this position at this time.

Please be sure to make us aware in your application if suitable adjustments are required ahead of any potential interview so that modifications can be made to the process as required.

CVs should be uploaded in PDF format.

How to apply

To find out more about Delio, what it’s like to work for us and what we look for in potential candidates, please head to deliogroup.com/careers.