We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. 

From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. 

Ready to join the team? We're all ears.

We are looking for an enthusiastic CRM operations intern to join our CRM team. Our ideal candidate will have a passion for communication and marketing. This position will be responsible for the implementation of personalized, multichannel CRM campaigns, supporting the company’s strategic direction and objectives on a global scale. The CRM operations intern will report to our Global CRM manager and will work closely with many teams across our London and Paris offices including Product Marketing, Artist Marketing, Product, and Data.

What you will do: 

• Work closely with the CRM Specialists to develop and maintain multi-channel CRM campaigns delivering highly personalised and innovative communications spanning emails, push notifications in-app messages and text messages.
• Create emails using HTML and CSS coding, candidates must show creativity when designing and developing templates.
• Day to day production management of multi-channel communications from the initial briefs to editorial and creative services, targeting and data selection, as well as deployment to customers and reporting results to all stakeholders
• Develop and analyze testing and learning strategies to optimise communications effectiveness; feeding all insights gained from regular reporting back to create a continuous process of testing and refinement
• Liaise with cross functional teams to highlight areas of improvement in the process and apply fixes/efficiencies wherever possible

• Team player. We stand strong as a team rather than as a sum of talents and are willing to accept feedback and share our know-how to deliver the best experience possible to our users
• Must be proactive and self-directed
• Customer-oriented attitude
• Strong interpersonal skills and a drive to get things done collaboratively
• Excellent planning, analytical skills and project management.
• Rigorous and details oriented
• At ease with data reporting and visualisation 
• HTML and CSS skills advantageous but not crucial
• Passion to learn and progress in CRM marketing
• Quality, accuracy and attention to detail are critical
• Experience of CRM/loyalty techniques beneficial 
• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues, suppliers and others at all levels 
• Able to effectively prioritise workload, set up systems to organise and manage administrative work
• Working proficiency in English, an additional language is a plus.
• True music fan ;)

Life @ Deezer HQ:

• Start-up environment with an at home vibe and outdoor space.
• Kitchen stocked with free drinks and snacks daily.
• Friday drinks & seasonal parties.
• Gym access, plus yoga, pilates and boxing classes.
• English and French language courses.
• Hackathons & meetups.

We are an equal opportunity employer.