We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness.

Ready to join the team? We're all ears.

How about you?

At Deezer, we consider the prevention of churn - thus the maximization of our users' lifetime on the service - to be a cross-functional responsibility at the heart of our commercial model. To manage our global churn prevention efforts, to distill/share best-practice across regions/functions and to make sure we implement on-time/on-budget, we are looking for a data-driven and hands-on Churn Prevention Director.

The Churn Prevention Director also provides all insights required to take informed arbitrations on major decisions impacting churn levels in the company.

What you will do:

The Churn Prevention Director is accountable for facilitating transversal actions to prevent and reduce churn. As such, his/her responsibility include:

• Analyze churn and be the subject matter expert in the company
• Prepare, follow-up and report on the implementation of actions plans
• Provide regular insights to teams for day to day activities

What we are looking for:

• Degree in Business, Data Science, or other relevant degrees; MBA is a plus
• 8+ years relevant working experience, ideally with proven track record in Management Consulting and (Digital) Consumer Marketing
• Hands-on experience with churn/attrition/loyalty topics, or working in challenging digital environment that required obtaining a long-term engagement from users/clients
• Successful track record in leading and managing cross-functional projects, using a structured, data-oriented approach to problem solving
• Analytical mindset, coupled with a strategic and business oriented approach
• Ability to work transversally in a collaborative mode  and build relationships across the organization. Ability to rally teams on the project to deliver expected results
• Solid understanding of digital/tech environment
• Hands-on team player with strong communication skills and who can work well with others, in order to build the best possible solutions
• Creativity in approach to problem solving. Ability to capture and get inspired by external success stories
• Ability to understand the global challenges of the company, as well as the individual ones of each team. Synthesis skills to find the best way to address
  both dimensions.  
• Excellent written and oral communication skills in English
• Embodying Deezer values: Just Hack It, We are P.O.P. (Passionate Optimistic Proud), One for All, Believe In Better
• True music fan ;)

Life @ Deezer HQ:

> Start-up environment with an at home vibe and outdoor space
> Kitchen stocked with free drinks and snacks daily
> Friday drinks & seasonal parties
> Gym access, plus yoga, pilates and boxing classes
> English and French language courses
> Hackathons & meetups

We are an equal opportunity employer