We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness.

Ready to join the team? We're all ears.

How about you?

Deezer seeks a Client Support Community Manager who will play a key role in the continued growth of our community.

What you will do :

• Ensure that Deezer customers receive the necessary support via the Deezer Community.
• Escalate critical issues to the appropriate departments.
• Work with other community managers to develop and execute our community strategy.
• Analyse and report on the performance and activity of the Deezer community.

What we are looking for:

• Communicative  - you have experience communicating one to many and can effectively communicate in any medium.
• Collaborative - we reach our full potential only when we work together.
• Quick to learn - open to new ideas, you focus on the positives and moving forward.
• Part of the Solution - your actions will have a lasting and meaningful impact on Deezer and our users experience.
• Support Veteran - Previous experience working in a customer support environment
• Linguist - you have immaculate written and spoken French as well as English.

Life @ Deezer
Depending on the country you’ll be working in, you will find several of the following perks:

• Start-up philosophy.
• Highly motivated and product-focused people ready to drive innovation.
• Opportunities to share your love for music (in-house bands, gigs, piano, guitars…).
• Hackathons & meetups.
• Friday drinks, summer and winter parties.
• A stocked kitchen with free drinks and snacks.
• Areas to relax and collaborate with beanbags and table football.
• An ‘at home’ vibe, with great outdoor spaces.
• Gym access at Deezer HQ with lunch-time yoga, pilates and boxing classes.

If you feel like this is the right opportunity for you, press play!

We are an equal opportunity employer.