DBC Philippines is the Makati-based shared services division of Deep Blue Company (DBC), an Australian group of companies with innovative digital, and high-volume solutions to the Australian real estate market. Our focus is on the sale and purchase of property connecting people, systems, and data across the pre-sale, conveyancing and building inspections process through to settlement, and we’re changing the face of the Australian residential property market.

Rapid Building Inspections (RBI) is one of Australia's fastest-growing building & pest inspection providers. Working across a wide majority of Australian states, our dedicated team conduct building, pest, dilapidation, stage and depreciation inspections for residential homeowners, buyers, and sellers. Our qualified Building Inspectors on the ground in Australia are supported by a team of dedicated sales, service, and support professionals in our Manila offices.

This is a genuinely exciting opportunity to work with a growing international group of companies, partnering with some of the smartest minds in the industry, and the humblest people you're ever likely to meet, we offer:

• highly competitive salaries and benefits
• Sales Commission + Incentives
• Australian-based working hours 
• ongoing training and upskilling in your experience to sales
• a supportive team and company culture 
• career growth and a Success Framework to fuel, see and reward your success

Supported by a comprehensive onboarding and training process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).

As a Client Services Agent you will be responsible for:

• Proactively assisting clients to identify and help them with their building inspection needs
• Providing an excellent level of service via phone and email
• Taking accountability for issue resolution and escalating problems where needed
• Achieving individual KPI targets
• Maintaining a strong communication performance culture amongst the team and ensuring team targets are achieved
• Demonstrating you live and breathe our values and behaviors
• Continuously looking for ways to improve the customer experience

You pride yourself on delivering great customer experiences. You confidently and quickly build relationships and give your customers confidence they’re in safe hands. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Highly organized, both your customers and your team know you can be depended on and are always reliable. You thrive in an environment where you can actively connect with customers to ensure the solutions you provide are genuinely meeting their needs.

To succeed in this role, you must possess the necessary skills below:

• Bachelor’s Degree in any field
• 2-3 years of direct customer contact (written and phone-based) experience working with Australian / NZ, US or UK customers
• Experience in building and maintaining client relations
• Highly motivated and target driven with a proven track record in sales
• Expertise in Microsoft 365 applications
• Excellent English oral and written communication skills
• Good work attitude and ethics
• Confidence to work with minimal supervision and under pressure

WORKING LOCATION AND REQUIREMENTS

This role works in a HYBRID SETUP and in order to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:

• conducive home office (free from noise and distraction)
• main internet: wired internet of at least 5mbps
• reliable back up internet: at least 3mbps speed

If this role sounds like an opportunity you'd excel in, please apply now and take the next step in your career within a successful business that values you, your wellbeing, and success.

As an equal opportunity employer, DBC embraces inclusion and diversity in our teams through fair community representation of gender, age, culture, thought and work arrangement.