Part of the Deep Blue Group of Companies, Think Support Services Inc (TSSI) is a fast-growing business delivering innovative, digital, and high volume solutions to the Australian retail property market. Working across multiple products and brands, with a focus on the sale and purchase of property connecting people, systems, and data across the pre-sale, conveyancing  and building inspections process through to settlement, we’re changing the face of the Australian residential property market. 

We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.

Conveyancing.com.au is Australia's leading conveyancing-only law firm with offices across Australia and 7-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila offices. 

ABOUT THE TEAM

The Legal Delivery Team is the engine room of TSSI.  Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.

ABOUT THE ROLE

Working as part of a team providing service and support to customers who are buying or selling a residential property in Australia you will be responsible for:

• Acting as the key customer contact for either the buyer or seller, providing guidance, updates and directions proactively and responsively
• Reviewing, collating and preparing legal documentation with a high attention to detail within fixed external deadlines
• Partnering with Lawyers and other support teams in Australia to escalate complex queries and for final review of customers documentation
• Coordinating with external stakeholders such as banks, local councils or the other parties conveyancer
• Calculating fees, taxes and other financial assessments relevant to property settlement for review

ABOUT YOU

You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers.  You confidently and quickly build relationships and give your customers confidence they’re in safe hands. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines.  Highly organised, both your customers and your team know you can be depended on and are always reliable.

With a completed Bachelor’s degree you will have:

• Experience working with legal concepts, definitions and documentation preferred
• 2-3 years direct customer contact (written and phone based) experience working with Aust / NZ, US or UK customers
• Expertise in Microsoft 365 applications

WHATS IN IT FOR YOU:

You will work in an incredibly fun and rewarding business that genuinely values it’s people and clients. We’ll support you with ongoing training and we will give you the opportunity to grow within our business and pursue a rewarding career with us.  

WORKING LOCATION AND REQUIREMENTS

Our teams are currently working from home, however, this role will be based in our Makati head offices once circumstances allow. In order to be considered for this opportunity, you must be able to demonstrate your home working the environment is as follows:

• conducive home office (free from noise and distraction)
• main internet: wired internet of at least 5mbps
• reliable back up internet: at least 3mbps speed

At Conveyancing.com.au, we operate as a close knit team and believe in a culture of care and professionalism where we challenge the ordinary every day.