Client : Leading global IT services firm

 Hi,

 Hope you are doing good

 Please have a look at the requirement below and let me know your interest

Business Analyst

Location: BLOOMINGTON.Illinois

Duration: 6 Months

Job Description:Overall Exp. (in years) : 5 

Primary Skill: Work directly with product owners and stakeholders to elicit their feedback on customer satisfaction items 

--- Analyze existing customer satisfaction functionality requests with the goal of making business-value based recommendations to Product Owners 

--- Identify internal and external knowledge transfer opportunities 

--- Facilitate requirements JADs and other requirements workshops 

--- Facilitate root cause analysis Make business process improvement recommendations 

--- Assist/conduct requirements training sessions and develops requirements best practices for product delivery 

--- Partner with Development leads to identify opportunities for better collaboration and process improvements

Primary Skill: Work directly with product owners and stakeholders to elicit their feedback on customer satisfaction items 

All your inFollowing activities are considered to be “out of scope”

• Managing the underlying or integration infrastructure of the Self Service Portals 

• Facilitating the workflow approvals or job execution of the requests 

• Major enhancements of the self-service portals

With its vast experience working on application support engagements with fortune 500 clients combined with in-depth knowledge of Client application landscape, systems, procedures and processes has all the necessary capability, experience and exposure to be a trusted partner to cover the scope of automatic portal support program.

NEED: 

• Support is required 8 X 5, however production outages should be addressed 24 X 7

• Skillset expectation : Java, JSP, Spring, Hibernate, Ajax, Bladelogic, Apache, VMWare technologies, Tomcat, Weblogic, Oracle, MS SQL, DB2

Not looking for just developer or production/application support individuals, but need someone who thinks thru the problems, owns them, and act as evangelist to show various options/solutions to FRE team.

formation will be kept confidential according to EEO guidelines.