Daxko’s mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. 

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?

Here's what the role entails...

• Talk the Talk. Effectively communicate with staff at all levels in an organization.
• Answer the S.O.S. Answer product questions and clearly explain technical concepts to a non-technical audience.
• Show them the way. Help customers better utilize our software by providing best-practice consulting and product training.
• Fix problems. Be prepared to investigate and diagnose system issues via research and testing.
• Own it. You'll need to think for yourself, take initiative, and act innovatively to help our customers and Daxko succeed.
• Hit the bulls-eye. You'll have goals around call volume and quality. Aim high...
• Share your stats. We don't need to know your shoe size, but we will need you to report on various performance metrics.
• Never stop learning. Participate in team trainings and professional development opportunities in order to become an expert.

Note: This position is Entry Level.

Here's what you've got to have...

• Ability to work on-call one week per quarter.
• Track record in customer service is strongly preferred. Have technical, help-desk, or support experience? Then you'll be ahead of the pack.
• Ability to manage your time wisely. At Daxko, we believe in working hard and working smart.
• Top-notch written and verbal communication skills. Do your friends call you the grammar guru?
• Experience with the MS Office Suite.
• Bachelor's degree is preferred.

We're looking for a recent graduate or a seasoned customer service professional! If that's you, hit us with your resume and why we should hire you via the link below.

We truly care for our team members, and this is reflected in our offices, benefits, and great perks. Some of our favorites include: 

• Flexible paid time off 
• Affordable health insurance options
• Monthly fitness reimbursement
• 401(k) matching
• 1 month sabbatical every 5 years
• Casual work environment
• Plenty of free food and caffeine

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.