Daxko’s mission is to make the world a healthier and happier place. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. 

Daxko's API Support Engineer is a role for the rare hybrid mind that wants to engage in troubleshooting engineering challenges, can break down that complexity for non-technical stakeholders, and still enjoys working with the customer directly. This role's focus is to be the escalation point for API related projects and overall support of the customer service team for technical issues and to determine the nature of customer problems for correction or further escalation as it relates to API. Do you enjoy working directly with the customer, but also love being hands-on in solving technical issues? Awesome, this is the role for you!

Responsibilities: 

•  Help our clients integrate with our application program interface (API)
• Resolve and triage tickets escalated from Customer Service teams
• Effectively communicate with internal and external customers
• Be able to discuss API features, functionality, and integration with various people within an organization (from developers to CEOs)
• Investigate, diagnose, and solve system issues via research and testing
• Be comfortable using coding samples and snippets of code to communicate with developer clients
• Learn the API product in depth to be able to answer product knowledge on the fly
• On-call rotation on API Support

• Ability to master our API's functionality
• Bachelor's degree - technical discipline preferred; OR equivalent experience
• Knowledge of or experience with web technologies (HTML, CSS, Javascript, etc.)
• Effective interpersonal skills (written and oral) and the ability to communicate effectively with a variety of staff levels 
• Ability to prioritize and work well under pressure
• Creatively apply our API functionality to solve the use case 

 Preferred Skills: 

• Experience supporting API
• Experience working tickets and managing priorities within issue tracking systems (Salesforce, Jira, etc.)
• Experience with modern web technologies (HTML5, CSS3, AJAX, JQuery, etc)
• Ability to work rotating hours, including 7-4, 8-5 and 10-7 during the week
• Track record in customer service is strongly preferred
• Ability to manage your time wisely. At Daxko, we believe in working hard and working smart.

The Daxko Nation includes several distinct brands: Daxko, Club Automation, AAC, SugarWOD, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities, and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.

Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation for providing “career-defining” opportunities for team members willing to pursue them.

With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

• Flexible paid time off 
• Affordable health insurance options
• Monthly fitness reimbursement
• 401(k) matching
• Casual work environment
• Plenty of free food and caffeine