Enterprise Website Support Specialist

  • 9325 Dorchester St, Highlands Ranch, CO 80129, USA
  • Full-time

Company Description

Zen Planner serves over 7,000 businesses in the boutique fitness, yoga, martial arts and affiliate gym space, providing business owners everything needed to run a successful gym, school or studio. Zen Planner was acquired by Daxko in 2017 and our best-in-class software is backed by team of nearly 100 likeminded fitness fanatics, outdoors enthusiasts and techies. Zen Planner has received several recognitions for its incredible culture, including Outside Magazine’s Best Places to Work five years in a row, Top 100 Digital Companies in Colorado and Best and Brightest Companies to Work For, to name a few.

Job Description

RESPONSIBILITIES:

  • Respond to tickets regarding content updates for existing customer websites
  • Update website content on customized WordPress templates for Zen Planner customers (including text and image updates)
  • Use Photoshop, basic HTML and CSS, and WordPress to modify themes, pages, and page elements
  • Proofread & edit website content as needed or as directed by customer
  • Assist customers and the Zen Planner Website Team with the troubleshooting process for problem tickets
  • Collaborate with the Zen Planner Customer Advocate Team to provide excellent customer service to website customers

Qualifications

 

  • Experience with WordPress (preferably with Avada)
  • Experience creating and editing small business websites
  • Experience with the Zen Planner software
  • Reliable, strong work ethic and ability to work independently
  • Strong organization and time management skills
  • Excellent verbal and written communication and customer service skills
  • Ability to effectively and independently manage complex and/or difficult client situations
  • Entrepreneurial spirit
  • Bachelors Degree, preferred

BONUS POINTS:

  • Experience with Photoshop
  • Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
  • Prior experience using member management software

 

Additional Information

Zen Planner is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

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