As the IT Compliance Specialist/Technical Writer, your role is to work with internal teams to obtain an in-depth understanding of IT requirements in order to translate them into policies, procedures, standards and work instructions. In this vital position, you will assist in ensuring company compliance for various applications, produce high-quality documentation that meets compliance regulations, risk and security standards, and provide technical and editorial document review and expert opinion on compliance and cyber/infrastructure security documents.

We’ll also want you to…

• Write and/or edit technical documents, including policies, procedures and work instructions. Develop outlines and drafts for review and approval by technical engineers, developers and compliance management ensuring that final documents meet applicable technical industry and compliance standards.
• Translate IT application/technical process information into user-friendly content.
• Provide expertise in the creation, implementation and maintenance of appropriate policies, and procedures to be compliant with applicable technology, regulatory and compliance requirements including PCI-DSS, PA-DSS, SSAE 18 (SOC 1 Type II) SOC 2, GDPR and HIPAA.
• Understand IT compliance control gaps and oversee the documentation of the entire IT compliance control portfolio.
• Assist in the policy lifecycle by monitoring changes to the standards and regulatory landscape as it pertains to the organization.
• Consult relevant regulatory, information sources and resources, technical documents, to obtain background information, and verify pertinent guidelines and regulations governing technical documentation deliverables are applied.
• Manage the tracking, monitoring and document control of technical documents.
• Provide risk analysis and work to ensure proper results are documented as necessary.
• Assist in compliance audits working with qualified security assessors, developers and system engineers.
• Make recommendations to management at all levels to ensure that appropriate levels of compliance are maintained.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Continuously promote security awareness and look for ways to block security threats when identified.
• Occasionally travel overnight, as necessary, to attend team meetings, meet with employees, attend training, conduct compliance audits, and support remote systems.

• Bachelor’s degree in Technical Writing, English, Computer Science or Business Administration or equivalent combination of education and experience.
• Security and compliance certifications preferred
• 3 or more years of experience in the compliance governance, risk or cyber security field.
• 3 years of experience in an IT technical support, system administration, computer systems or network maintenance is required.
• 2+ or more years of experience with the development and/or updating of cyber security compliance related policies, processes, or standards.
• Experience with principles and technology, including access/control, authorization, identification and authentication, public key infrastructure, network, and cloud security architecture.
• Must have excellent technical writing skills.
• Must have excellent organizational skills, specifically ensuring consistency in documentation.
• Ability to understand and interpret laws and regulatory requirements related to information protection to develop and implement appropriate processes keeping the Company in compliance.
• Experience in planning, organizing and developing information technology policies, procedures and practices.
• Ability to analyze risks and recommend appropriate controls to reduce or mitigate the risks.
• Knowledge of published security standards (NIST, TSA, CIS, COBIT, HIPAA, PCI, ISO, California Consumer Privacy Act)
• Experience delivering documentation to both technical and non-technical audiences.
• Demonstrated understanding of data processing, hardware platforms, operating systems, databases and enterprise software applications.
• Ability to establish credibility and working relationships with a wide range of corporate personnel, including operations, management, executive and legal staff as well as external personnel, including auditors and customers.
• Must be able to effectively communicate with varied company stakeholders utilizing excellent verbal and written communication skills.
• Strong analytical and creative problem-solving skills.
• Proven ability to effectively manage competing priorities while meeting deadlines including compliance requirements with violations associated with non-compliance.
• Experience organizing workgroups for cross functional projects required.
• Project management experience is desired.
• Experience with using Atlassian Confluence and JIRA

The Daxko Nation includes five distinct brands: Daxko, Club Automation, CSI Spectrum, AAC, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.

Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them.

With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

• Flexible paid time off 
• Affordable health insurance options
• Monthly fitness reimbursement
• 401(k) matching
• Casual work environment
• Plenty of free food and caffeine

All your information will be kept confidential according to EEO guidelines.