Customer Service Advocate

  • Full-time

Job Description

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?
 

Here's what the role entails...

  • Talk the Talk. Effectively communicate with staff at all levels in an organization.
  • Answer the S.O.S. Answer product questions and clearly explain technical concepts to a non-technical audience.
  • Show them the way. Help customers better utilize our software by providing best practice consulting and product training.
  • Fix problems. Be prepared to investigate and diagnose system issues via research and testing.
  • Own it. You'll need to think for yourself, take initiative, and act innovatively to help our customers and Daxko succeed.
  • Hit the bulls-eye. You'll have goals around call volume and quality. Aim high...
  • Share your stats. We don't need to know your shoe size, but we will need you to report on various performance metrics.
  • Never stop learning. Participate in team trainings and professional development opportunities in order to become an expert.

Qualifications

Here's what you've got to have...

  • Bachelor's degree is preferred.
  • Ability to work on call one week per quarter.
  • If you have an Accounting degree or experience, it is preferred so you can help support our Accounting software.
  • Track record in customer service is strongly preferred. Have technical, help-desk, or support experience? Then you'll be ahead of the pack.
  • Ability to manage your time wisely. At Daxko, we believe in working hard and working smart.
  • Top-notch written and verbal communication skills. Do your friends call you the grammar guru?
  • Mad skills with the MS Office Suite.

 

We're looking for a recent graduate or a seasoned customer service professional! If that's you, hit us with your resume and why we should hire you via the link below.

Additional Information

The Daxko Nation includes five distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.

Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them.

With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

  • Flexible paid time off 
  • Affordable health insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • Casual work environment
  • Plenty of free food and caffeine

All your information will be kept confidential according to EEO guidelines.

 

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