Development Coordinator, Community Giving

  • 219 – 2211 West 4th Avenue, Vancouver, BC, ca
  • Full-time

Company Description

Join the largest environmental organization in Canada and become an agent of change!

About the David Suzuki Foundation

We find solutions for living within the limits of nature. Through a combination of sound science and active public engagement, we seek to motivate Canadians to take action on the environmental challenges we collectively face. Our Foundation is an independent charity, supported by over 30,000 donors from across Canada and abroad. With headquarters in Vancouver and offices in Toronto and Montreal, we address issues from coast to coast to coast, in both official languages. With the support of scientists, academics, progressive businesses, governments, non-governmental organizations and tens of thousands of Canadian we aim to achieve this vision: That within a generation Canadians act on the understanding that we are interconnected and interdependent with nature, and with each other. 

You can learn more about us at www.davidsuzuki.org

The David Suzuki Foundation hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, women, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.

Job Description

Position title: Development Coordinator, Community Giving

Location: Based at our Vancouver office

Reporting to: Development Manager, Community Giving

Terms: Permanent, full-time (34 hours/ 4-day week)

Salary range: $41,000-$46,000

As the Development Coordinator, Community Giving you would play an integral role in the success of the David Suzuki Foundation’s fundraising and donor stewardship programs. This position primarily focuses on donor service and plays a critical role in donor satisfaction and retention.

Responsibilities

Donation relations and stewardship (50%):

  • Responds to donor inquiries regarding donations, tax receipts, address changes and other requests by phone, email and mail
  • Supports individuals and small companies with their fundraising initiatives (third party fundraisers)
  • Implements updates to automated donor responses
  • Identifies trends in donor interactions and relays information and donor feedback to the Development team

Data entry and gift processing (50%):

  • Opens and sorts incoming donations mail and prepares bank deposits in collaboration with Finance team
  • Enters donor and gift information into donor database(s) including capturing contact information and communication preferences
  • Implements ongoing changes to monthly donor records including updating payment methods, implementing upgrades, downgrades and processing cancellations
  • Processes single gift credit card batches, monthly gift credit card and direct debit batches and provides support for other monthly giving program tasks
  • Responsible for special gift fulfillment and follow-up (e.g., tribute donations)
  • Issues official and duplicate tax receipts
  • Conducts testing of online donation forms and provides recommendations for improvements
  • Returns invalid cheques and/or credit card donations to donors
  • Supports other Community Giving Coordinators and volunteers on various tasks as necessary

Qualifications

Experience and education:

  • One-year donor or customer service work experience
  • One-year data entry experience
  • Experience with Raiser’s Edge or another donor/customer relationship management system. Artez and Salesforce experience an asset.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook). Experience with Office 365/SharePoint an asset.
  • Knowledge of CRA charitable tax receipting rules an asset
  • Post-secondary degree/diploma or equivalent working experience

Skills and qualities:

  • Excellent interpersonal skills with a donor-focused attitude.
  • Exceptional attention to detail and accuracy
  • Ability to work effectively and collaboratively within a dynamic team setting and in a fast-paced and rapidly changing environment
  • Strong problem-solving skills with proven ability to be resourceful and creative
  • Excellent English language skills required. French language skills are an asset.
  • Strong values aligned with DSF’s mission and demonstrated through work or community service

Additional Information

Application Process 

Please submit your cover letter and your resume online by going tohttp://www.davidsuzuki.org/about/employment/. The position will remain open until filled. Only qualified applicants will be contacted. 

We recognize the importance of a diversified workforce, and we encourage women, First Nations, Inuit and Metis candidates, members of visible minorities and persons with disabilities to apply.