Customer Success Manager (Remote EMEA)

  • Fitzrovia, United Kingdom
  • Full-time
  • Worker Sub-Type: Regular
  • Company: DataStax UK Ltd

Company Description

Dear trailblazers, forward-thinkers, and doers - We want you. DataStax is the open, multi-cloud stack for modern data apps. DataStax gives enterprises the freedom of choice, simplicity, and true cloud economics to deploy massive data, delivered via APIs, powering rich interactions on multi-cloud, open source and Kubernetes. We subscribe to a set of principles that guide how we collaboratively work together. We inspire each other with our values, obsessing over users and enterprises, taking action and focusing on results, innovating in technology, products, and everything we do, and defining success as the team winning. We foster a diverse working environment that is respectful, generates new ideas, promotes ownership, and encourages highly motivated individuals to shape tomorrow. These form the foundation of DataStax's culture and help drive our decisions.

Job Description

As a Customer Success Manager, you will work as part of the Customer Success Team to develop, educate and lead the design & adoption of database solutions. You would be on the front line of our field team in a dynamic, high-energy environment. You will own the technical relationships of accounts as they modernize and realize business value over time.

What you will do:

  • Serve as Technical Strategic Advisor coaching enterprises through modernizations, implementations, and transformational outcomes

  • Maintain customer relationships, drive next best action, and be attentive to data driven approaches to develop, implement, & execute on processes related to retention of an enterprise.

  • Drive sales by owning the technical relationship.

  • Own enterprise success through delivery of transformational business outcomes

  • Collaborate with account executives to develop account strategies and plans

  • Qualify technical requirements and effectively articulate DataStax's ability to meet these needs

  • Drive high levels of engagement through discovery sessions, enablement, and solution planning

  • Constantly learn new technologies and stay abreast of the distributed computing landscape

  • Present to C-Level executives on transformational data strategy

  • Enable customers through well crafted presentations and training sessions including hands-on developer days on-site at customer locations

  • Customize and adapt presentations for both small and large audiences, and for audiences with differing levels of technical and business experience

  • Work closely with developers around application code, data modeling techniques and troubleshooting, candidate architectures, and driver best practices.

  • Travel up to 50% of the time

  • Lead technical quarterly business reviews with customers to deliver business value with enterprise team

  • Work with Product Management and Engineering to provide feedback from the field

Your Experience Should Include:
  • Working in pre-sales and post-sales capacity.

  • A high degree of comfort speaking all levels of the organization from CTO to Architects to Developers and DBAs .

  • Demonstrating how you've learned and adapted to new technologies

  • Demonstrating how you've contributed to a culture of knowledge sharing by authoring and contribute to internal and external technical collateral, white papers, tutorials, and best practices

  • Knowledge of API design and development in enterprise ecosystems

  • Basic understanding of Kubernetes and applications in enterprise ecosystems

  • Knowledge of at least one cloud provider stack - AWS, Azure, or GCP

  • Experience building relationships, delivering technical solutions, and providing business value in a large enterprise

  • A solid understanding of system architecture and software design principles

  • Exposure to NoSQL technologies like Cassandra and/or traditional RDBMS

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