IT Helpdesk Support
- Full-time
- Worker Sub-Type: Regular
- Company: DataStax Inc.
Company Description
Job Description
As a IT Helpdesk Support professional, you will be a key member of the IT team that will enable Datastax employees to be more productive by providing applications and tools to assist with their day-to-day work.
What you will do:
Deploy, maintain and troubleshoot laptops (Mac and PC), both remote and onsite.
Performs various user account maintenance functions including setting up user profiles, managing password changes, account verifications and on/off-boarding activities (using OKTA and Google Workspace)
Because of your expertise, youll document internal procedures and create a training and instruction manuals
Develop skills and expertise with new technology, software and hardware in a dynamic environment.
Review and operationalize requests to onboard new software types and vendors
Interface with vendors and suppliers for license renewals and true-ups
Review, develop, streamline, and document processes and policies related to software deployment and automation
Your experience should include:
Deep understanding of Okta administration, automation, and SAML/SSO
Google Workspaces management
Experience with MacOS, Windows, and Linux
TCP/IP networking knowledge and troubleshooting
Endpoint management platforms - Jamf Pro, Airwatch
Wifi (Cisco Meraki) management and troubleshooting
Cloud Management (AWS, Azure, GCP)
Familiar with communication tools like Zoom, WebEx, Slack and Teams
Bonus
Palo Alto firewall management
Experience with scripting languages such as bash, powershell, python, etc.
If this motivates you, we'd love to hear from you! Would you like to join our crew?
Additional Information
All your information will be kept confidential according to EEO guidelines.