IT Helpdesk Support

  • Full-time
  • Worker Sub-Type: Regular
  • Company: DataStax Inc.

Company Description

Dear trailblazers, forward-thinkers, and doers - We want you. DataStax is the open, multi-cloud stack for modern data apps. DataStax gives enterprises the freedom of choice, simplicity, and true cloud economics to deploy massive data, delivered via APIs, powering rich interactions on multi-cloud, open source and Kubernetes. We subscribe to a set of principles that guide how we collaboratively work together. We inspire each other with our values, obsessing over users and enterprises, taking action and focusing on results, innovating in technology, products, and everything we do, and defining success as the team winning. We foster a diverse working environment that is respectful, generates new ideas, promotes ownership, and encourages highly motivated individuals to shape tomorrow. These form the foundation of DataStax's culture and help drive our decisions.

Job Description

As a IT Helpdesk Support professional, you will be a key member of the IT team that will enable Datastax employees to be more productive by providing applications and tools to assist with their day-to-day work.

What you will do:

  • Deploy, maintain and troubleshoot laptops (Mac and PC), both remote and onsite.

  • Performs various user account maintenance functions including setting up user profiles, managing password changes, account verifications and on/off-boarding activities (using OKTA and Google Workspace)

  • Because of your expertise, youll document internal procedures and create a training and instruction manuals

  • Develop skills and expertise with new technology, software and hardware in a dynamic environment.

  • Review and operationalize requests to onboard new software types and vendors

  • Interface with vendors and suppliers for license renewals and true-ups

  • Review, develop, streamline, and document processes and policies related to software deployment and automation

Your experience should include:

  • Deep understanding of Okta administration, automation, and SAML/SSO

  • Google Workspaces management

  • Experience with MacOS, Windows, and Linux

  • TCP/IP networking knowledge and troubleshooting

  • Endpoint management platforms - Jamf Pro, Airwatch

  • Wifi (Cisco Meraki) management and troubleshooting

  • Cloud Management (AWS, Azure, GCP)

  • Familiar with communication tools like Zoom, WebEx, Slack and Teams

Bonus

  • Palo Alto firewall management

  • Experience with scripting languages such as bash, powershell, python, etc.

If this motivates you, we'd love to hear from you! Would you like to join our crew?

Additional Information

All your information will be kept confidential according to EEO guidelines.

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