Technical Support Intern (Remote US)

  • Full-time
  • Worker Sub-Type: Intern - Historical
  • Company: DataStax Inc.

Company Description

Dear trailblazers, forward-thinkers, and doers - We want you. DataStax is the open, multi-cloud stack for modern data apps. DataStax gives enterprises the freedom of choice, simplicity, and true cloud economics to deploy massive data, delivered via APIs, powering rich interactions on multi-cloud, open source and Kubernetes. We subscribe to a set of principles that guide how we collaboratively work together. We inspire each other with our values, obsessing over users and enterprises, taking action and focusing on results, innovating in technology, products, and everything we do, and defining success as the team winning. We foster a diverse working environment that is respectful, generates new ideas, promotes ownership, and encourages highly motivated individuals to shape tomorrow. These form the foundation of DataStax's culture and help drive our decisions.

Job Description

Technical Support Intern

As the Technical Support Intern, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning role where you will develop your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise.

What you will do:

  • Implement build process and environment to recreate issues and develop patch fixes in Support for Cassandra

  • Create and deploy a running cluster for COSS from local build

  • Apply a code fix for existing Jira for COSS on created project clusters

  • Provide thoughtful direction and support for technical inquiries

  • Create code samples, tutorials, and articles for the DataStax Knowledge Base

  • Collaborate and contribute to Support Team infrastructure tools and processes

Your experience should include:

  • Pursuing a Bachelor's degree in Computer Science/Engineering or similar field of study

  • Understanding of Java, Python, and/or another programming language

  • Excellent verbal and written communication skills

  • Lifetime learner, self-motivated with ability to multi-task during high pressure situations

If this motivates you, we'd love to hear from you! Would you like to join our crew?

#LI-Remote

Additional Information

All your information will be kept confidential according to EEO guidelines.

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