Intern/FTE - Client Success (Technical)

  • Shaw Blvd, Mandaluyong, Metro Manila, Philippines
  • Employees can work remotely
  • Intern

Company Description

Dashlabs.ai makes DIY lab software.

We give diagnostic labs the tools to test, register, and manage patients—all on one easy, integrated platform. In particular, we focus on small to medium sized labs in emerging markets like the Philippines.

At Dashlabs.ai, we believe that access to quality diagnostics, and thus, access to quality healthcare, is a human right. ‍ By giving labs an easy-to-use, quick-to-deploy integrated system with no heavy upfront costs, we're making the world a better, healthier place—one lab at a time.

Job Description

The Client Success team is our frontline in helping our clients, and therefore their clients, succeed. This means that if clients need any form of help, they first run to the Client Success team. As such, we are looking for interns who are interested in being trained to face clients both internally and externally, in any situation. We are also looking for experienced customer service professionals who are able to do a full-time commitment. Client Success team members must also be technically adept, being able to diagnose and fix issues, and advise proper solutions. Full-time employment positions also available. This is 100% remote.

Important: Shift Schedules - All times are in Philippine Standard Time (GMT+8)

  • Lauds 6:00 - 15:00
  • Matins 14:00 - 23:00
  • Vespers 22:00 - 7:00

Please indicate if FTE/Intern and shift preference when applying.

Qualifications

Must-haves:

  • Can do shifting.
  • Degree not necessary but preferred.
  • Knowledge of any programming language. JavaScript, Java, C++, Python preferred.
  • Verbal and written communication skills in English and Filipino. Other languages an advantage.
  • Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude.
  • Ability to thrive in a dynamic environment.
  • Stable internet connectivity.

Additional Information

Remote-first job. :)