Customer Service Coordinator (Customer Love Coordinator)

  • San Francisco, CA, USA
  • Full-time

Company Description

Shero Science, a Darby Smart proprietary brand brings dermatologist advice and products to your door. We help you buy better skin care products by reducing the barriers to accessing dermatologists. We don’t shy away from science and research, but we don’t overcomplicate it, either. We’ll empower you in the choices you make so you spend less time doubting your decisions, and more time running the world like the badass you are. Female-founded and headquartered in San Francisco, Shero Science is redefining the skin care industry utilizing a direct-to-consumer model.

Job Description

As a Customer Service Coordinator Aka Customer Love Coordinator, you’ll help bring our first proprietary beauty brand, Shero Science to life!  Our customers come first. Providing each customer with the best experience is our #1 priority, and you will have a hand in every aspect of customer interaction. From engaging with potential customers to responding to customer service questions, to fulfilling orders with a personal touch, you’ll own the entire experience.

Shero Customer Love: You’ll provide an excellent customer experience in a fast-paced environment: 

  • Monitor and respond to questions, comments and general feedback via email and social media
  • Proactively engage with potential customers, current customers, and influencers on social media
  • Coordinate, pack and ensure orders are shipped on time with a personal touch
  • Capture customer insights and collaborate with internal teams to improve the overall customer experience.  

 

Qualifications

  • Excited to grow within a growing start-up; energetic and eager to learn
  • Flexible -- you thrive in an environment where no two days are the same
  • No task is too small -- you’ll do whatever it takes to make your customers feel the Shero love
  • Excellent writing, communication, and interpersonal skills
  • Self-motivated, problem solver with a drive to succeed
  • Deep organization and follow through
  • Relationship and results-oriented

Additional Information

  • Competitive compensation with equity
  • 100% paid health insurance, dental insurance, 401K
  • Bright, open work space with a fun, motivated team
  • Weekly team lunches, quarterly team outings, birthday celebrations, and more!
  • MacBook Air