Daraz is an e-commerce platform owned by the Alibaba Group. With our world-class technology, we try to get local and international businesses online to sell their goods on Daraz and redefine the Sri Lankan retail landscape. We want to offer our buyers with a vast selection, best prices, and reliable delivery while providing our sellers with access to grow their business.
We take Customer Service Seriously. It’s not something we just do - It’s part of who we are! Our team dedicated to going above and beyond for our customers and Delivering Happiness to our customers every day.
In our journey to build a Customer-Centric Team, we seek a new addition to our ‘Happiness Hero Team’ for the post of: Happiness Hero – Customer Service.

• Live the Daraz Values – Embrace Change, Teamwork, Customer Commitment, Integrity, and Ownership.
• Be on the frontlines as a “Daraz Ambassador” and provide the best customer experience while assisting our customers via calls, emails, chat or social media platforms.
• Cross-sell/Up-sell products by clearly understanding customer’s needs.

• Advanced Diploma/Equivalent qualification or 0 to 3 years experience in Customer Service or a related industry.
• School leavers are encouraged to apply.
• Strong Customer Service Skills – attention to detail, sensitivity to customer issues, pro-activeness.
• Effective written and oral communication skills in English are mandatory.
• Oral communication skills in Sinhalese. Fluency in Tamil would be an asset.
• Understanding of social media platforms such as Facebook, Instagram, or Twitter is an added advantage.
• Preferably reside within 15km radius from Colombo 03.
• Willing to work a 9-hours shift on a roster basis with 2 days off between 9 AM – 9 PM.

• If selected, you will work from our brand-new office in Colombo 3.
• Due to the current pandemic situation in the country, preference is given to candidates who have a suitable environment to work from home when required. Internet facilities will be provided by Daraz and strong 4G broadband reception is required.
• Selected candidate will directly report to Buyer & Seller Operations Managers.