About Dalstrong Inc:

We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including amazon, Shopify & Walmart. You can find out more about the company here https://dalstrong.com/

At Dalstrong we’re hiring for an all-star Customer Service Representative to join our remote team! Whether you’re a hobbyist or a pro, our aim is to enhance the experience of our clients’ culinary creations.

This is a full-time position to oversee our email queries from customers. If you’re a detail-oriented, organized, and self-motivated Customer Service Representative, we’d love to hear from you!

Assist customers and make sure they are satisfied no matter how simple or complicated the concern is. Reply through email and make sure that customers are delighted with our service.

• Fully fluent in English.

• Experienced with customer support/email support

• Hard-working, resourceful, self-motivated, detailed, and responsible.

• Has good decision-making skills, a self-starter, has initiative.

• Experience using Freshdesk (or similar) is a plus.

• Min. 3 years experience in a similar customer service role.

• Passionate about delivering excellent customer service

Ready to Meet Us? Apply with the below:

Copy/paste application will not be considered. On your subject line, include I am Your Rockstar Customer Service Representative

Send me your cover letter with the answer to the following questions once you send the application.

1. What's the most challenging customer concern have you encountered and how did you handle it?
2. What are you looking for in a company/organization?
3. Why should we hire you and why do you stand out among the other applicants?