Location: Home Based 

Requirement: To be eligible to gain SC Clearance

Would you like to join one of the largest providers of communications and IT solutions across the UK as a Storage and Backup Engineer? You will be responsible for delivering proactive Managed Services in line with the contractual obligations outlined in the Daisy Specific Conditions (SCs) e.g. performance measures, compliance reporting, service protection, capacity and lifecycle management for Private and Public Cloud infrastructure ensuring that all services are running optimally and securely for our customers.

Since being founded in 2001, Daisy delivers solutions and services serving more 2,000 UK businesses across all sectors – with a portfolio spanning Modern Workplace, Connectivity, Unified Communications, Cloud, Cyber Security and Operational Resilience.

About the role...                                                                                                 

• Proactively monitor multiple IT estates
• Maintain solutions using continuous deployments
• Work closely with customers and become a trusted advisor
• Deliver continuous improvements for customers in hybrid, public cloud & IT environments
• Become an extension of the customers IT team and deliver high levels of expertise
• Work across operations boundaries and onboard PS solutions
• Deliver specialist skills to the Cloud Ops team and be a trusted advisor and problem owner.
• Implement DR and backup strategies and solutions
• Support analysts on escalated Incidents – owning problems
• Provide technical input in meetings when required.

What do we need from you?

• Proven experience with supplier management, internal negotiation and working within an ITIL (Information Technology Infrastructure Library) environment and liaising with 3rd party vendors as a collaborative design team, evaluation, onboarding, and support escalations.
• Experience in Netapp Storage
• Experience in EMC\HP storage
• Experience in fibre switches
• Experience in Veeam backup solution
• Experience in Vmware\Hyper-V
• Experience in an Internet Service Provider or Managed Service business
• Exceptional communication, presentation and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels of executives, management and peers.
• Strong technical documentation skills, presentations, and architectural diagrams
• Strongly focused on customer business needs & knowledge of contractual obligations
• Strong project management skills, ability to multitask on complex and large projects.  

Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Hybrid and remote working – To ensure work WORKS for you.
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.