• Location:                          Home Based
• Salary:                              Up to £60,000 DOE
• Contract Type:                 Permanent, Full Time
• Working Style:                 Remote

**Important**

A full security clearance is required for this role.  Candidates must have lived in the UK for 5 or more years to be considered.

What does a day look like for you here? 

Working remotely, you will work closely with customers and become a trusted advisor, occasionally leading presentations to customers and mentoring people internal & external. You will provide 3rd line investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. 

Within this role, you will become an extension of the customer’s connectivity team, ensuring the best customer experience and deliver high levels of expertise, and understand the need to and know when to escalate to the Operations/Duty Manager on identification of a major incident.

You will also: 

• Work in conjunction with the Operations Engineers and 3rd Party Resolvers to provide incident resolution, problem management and root cause analysis. 
• Have the capability to perform trend analysis leading to the identification of reoccurring faults and resolve repeat faults under problem management.  
• To proactively identify serious issues and identify a course of action to minimise or eradicate the possibility of impacting our customer’s systems availability. 
• Service restoration must be at the forefront of incident resolution to meet contractual SLA’s & OLA’s. 
• To instigate and work with CSI (Continual Service Improvement) to drive better quality and improved service at Service Desk / Front Line Ops and Tier 2 through documented solutions, guides, and feedback. 

So, what are we looking for?  

Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. You should have: 

• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting Cisco Networks products including core routing and switching (ISE including ISR, Cat 9k, Nexus 5, 7 and 9k with ACI.
• Meraki networking components.
• Cisco DNA technologies.
• Should hold one or more recognized Cisco accreditations to relevant CCNP standard (this may be offset by demonstrable experience with the ability to achieve certification in short period of time).
• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting legacy Brocade products and Extreme Switching tech plus Fabric technologies.
• Should hold one or more recognized Brocade/extreme accreditations to ECS standard (this may be offset by demonstrable experience with the ability to achieve certification short period of time).
• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting Wi-Fi products including with relevant professional level accreditation.
• Aruba solutions to include Clearpass and Airwave.
• Cisco WLC including Aironet, ISE, Prime and Cisco Meraki.
• Extreme Cloud.
• Ubiquiti WIFI.
• Fortinet WIFI.
• Experience of working within a multi-vendor environment with at least 3 to 5 years’ of hands on experience supporting Cisco ASA, Cisco Firepower,  IPS, Zero-Day Threat protection, web filtering on firewalls, Cisco Umbrella, ISE technologies.
• Should hold one or more recognized Cisco accreditations to relevant CCNP standard (this may be offset by demonstrable experience with the ability to achieve certification in short period of time)

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.  

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies. 

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days.  Birthday? Wedding?  No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Hybrid Working:  Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working. 
• Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days.  You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development:  Want to go further? So do we, that’s why “Develop Our People” is one of our company values.  You should have every opportunity to develop your skills and reach your goals.  From day way, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing:  We know that good health and wellbeing contributes to an overall better quality of life.  That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform:  Who doesn’t love a good deal?  You’ll be provided immediate access to our internal discount platform, The Exchange.  The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information.