Location; Hybrid working - Nelson & Home based

Salary: £20,000

At Daisy our Customer Service Advisors are responsible for providing high-level end-to-end customer service to our customer base through verbal, written and online communication channels.

In this role you will

• Create excellent relationships between yourself and your customer base which will allow for effective communication and support departmental objectives.
• Be measured against both individual and team based KPI’s with emphasis being placed on ensuring communication is handled in a timely and appropriate manner and there is focused delivery and ownership for incident management and request fulfillment.
• Take responsible for working closely with internal teams and departments to deliver upon wider business and service level objective.

Join us on our journey as we focus on Technology, Sustainability and People.  Let’s make a positive difference, together.

• Looking for the next step in your career in Customer Service
• Able to demonstrate a clear understanding of the importance of good customer service
• Desire to learn new skills and take ownership of issues and resolutions
• Good understanding of systems including Microsoft Outlook, Microsoft Word, Microsoft Excel and web browsers.

As one of the largest providers of communications and IT across the UK, we’re passionate about making technology work for our customers. We help our customers make a better business, and a better world.

We are pleased to be able to play our part in ensuring that everyone can fulfil their potential and realise their aspirations with our commitment to equality, diversity, and inclusion.

Why work at Daisy?

At Daisy, our values are centred around our people; therefore, we show our appreciation by providing various benefits and rewards to all our employees and opportunity to progress to all our employees.