Salary: Up to £24,000

The Service Desk Specialist will provide support for incident resolution and request fulfilment that is customer focused in the delivery of service excellence and continual service improvement.

The Service Desk Specialist is a highly experienced individual who will directly support the Team Leader in line with both team and business objectives and goals. They will drive a customer centric approach and be accountable for delivering value to the customer and the customer relationship.

·       Providing technical assistance to support colleagues, team and department

·       Identifying and owning continual service improvement opportunities and initiatives

·       Identifying, owning and escalating operational risks and issues

·       Supporting Team Leaders with Quality Management and CSAT activities

·       Supporting Team Leaders with Escalation Management

·       Training and coaching Service Desk Analyst and Senior Service Desk Analysts

·       Facilitation at both internal and customer facing meetings when required

Essential

• Previous IT and / or Telecomms Service Desk experience
• Experience with developing or training others
• Strong relationship building skills
• Strong technical knowledge of the products and services supported by the desk
• Office 365 administration
• Strong analytical/problem solving abilities

Desirable

• People management
• Knowledge and experience working with ITSM tools such as Service Now
• ITIL Foundation certification
• Azure Administration
• Power shell scripting

So what's in it for you?

• On the job training and support from our team of Service Desk experts, helping you to settle in your role.
• Monday – Friday role, you can enjoy weekends off!
• Weekly internal job newsletter sent directly to you, giving you lots of opportunities to progress your career in a wide range of areas in our business.
• Hybrid working, with opportunities to work from home as well as working in our office.
• Training from our very own #DaisyUniversity, with access to 1000 courses from day 1.
• 34 days holiday + the option to purchase more!
• Access to ‘The Exchange’ where you will have access to discounts and savings at more than 1000 retailers