The service Transition Analyst is responsible for all areas governed by Service Transition process within the remit of the Service Tranistion Management, the Service Transition Business Analyst will ensure communication channels between the appropriate function and related ITIL disciplines (Service Desk, Group Infrastructure Services, Central Operations, Service Operations and Service Management) operates effectively

• Assist & Support in the continuous improvement and development of Service Transition Management activities with the aim to deliver system automation
• Assist & Support the Service Tranition Manager in the production and management of Reporting on Service Transition Management activities & status reports as appropriate
• Assist in identification of potential areas for service improvement relating to Service Transition and raise opportunities via the Continuous Service Improvement process
• Through trend and data analyse identify & present potentional risks in relation to Service Transition and work collabratively with the Service Transition Manager to resolve
• Co-ordinate activities to minimise the risk of Service Transition delays to the business
• Manage, co-ordinate and review the progression of managed Service Transition records in accordance with the DCS Service Transition Management process
• Co-ordinate and promote the effective functioning of Service Transition Management activities across all of the support and development areas
• Assist in ensuring all Service Transition records and tasks are logged, recorded, assessed, validated, prioritised, assigned, monitored to appropriate Ingress Groups in a timely manner
• Act as a SME to all support teams in relation to managed Service Transition
• Provide advice and guidance to Service Managers, Service Desk, Service Operations, on the correct usage of the Service Transition Management system
• Assist in Service Transition review meetings, ensuring pre-meeting documentation is distributed, appropriate attendees are informed, and appropriate actions are recorded and progressed
• Ensure the Service Transition Management Systems are maintained in line with appropriate processes
• Ensure the Service Transition record database is maintained in line with appropriate processes
• Ensure communication channels between the appropriate function and related ITIL disciplines (Service Desk, Operations, Incident and Service Transition Management) operates effectively
• Assist in effective operation of the Transition admin function and their scope of work; relating to Customer Data and data input requests from Service Transition into Service Now and customer portals

Essential

• Previous experience in a Service Management, Service Operations, SERVICE TRANSITION Management role
• Ability to follow and ensure collective adherence to process
• Excellent attention to detail and analytical skills
• Ability to apply methodical and logical approach to SERVICE TRANSITION and Customer satisfaction solving
• Ability to make decisions and drive solutions
• Ability to inspire co-operation and co-ordinate activities across teams
• Excellent interpersonal and communication skills
• Previous experience in a multifaceted environment
• Familiarity with current technologies and process’
• Understanding of standard ITIL processes including SERVICE TRANSITION, SERVICE TRANSITION, Incident, Request Knowledge & Problem Management

Desirable

• ITIL Foundation Accreditation
• Experience of ITIL SERVICE TRANSITION, Change, Service Transistion, Quality Management, Incident, Request, Knowledge, Problem Management and Service Management
• Knowledge/Experience of Service Now, MS Office
• Knowledge of SERVICE TRANSITION and customer satisfaction techniques

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• Up to 38 days holiday, plus bank holidays
• The day off on your birthday!
• Fantastic learning and development opportunities through "Daisy University" to help you achieve your career goals. 
• Access to excellent discounts and savings at more than 1,200 retailers
• Access to exclusive offers on a range of Daisy products