We are currently recruiting for a organised and conscientious administrator on a part-time basis for a minimum of 12 months to oversee the accurate record-keeping of asset orders and movements within the ITSM database as well as providing administrative support and assistance to the Service Desk and the Customer Service Manager. 
 

The Administrator may interface with organisation to obtain updates on outstanding incidents or requests and chase against SLA's. 

• Job Title: Service Desk Administrator (Part Time)
• Location: Birstall, West Yorkshire
• Salary: £22,000 Pro Rata (22.5 Hours per week)
• Contract Length: 12 Months (Mat Cover)

Your Responsibilities:

• Asset management, keeping accurate records of asset orders and movements in the ITSM tools
• Logging and categorising calls on the call logging system with high standards of detail
• Non-automated email service request management / facilitation
• Liaising with intermediate support teams within the department and also third party companies
• Manage the support provision from any third party suppliers
• To provide daily / weekly asset reports
• Any other duties commensurate with the role

• Good knowledge of MS Office applications
• Literacy and numeracy skills
• Good communication skills
• Problem solving abilities
• Knowledge of ITSM tools would be advantageous but is not essential
• Good team work and time management skills

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• Up to 38 days holiday, plus bank holidays
• The day off on your birthday!
• Fantastic learning and development opportunities through "Daisy University" to help you achieve your career goals. 
• Access to excellent discounts and savings at more than 1,200 retailers
• Access to exclusive offers on a range of Daisy products