The Exit Service Analyst will oversee establishing collaborative Service Transition Management working practices within DCS with which to drive continual service excellence and customer experience. You will also ensure the delivery of services in a professional and cost effective manner whilst also delivering against commerical and operational objectives. 

• Job Title: Exit Service Analyst
• Location: Horsham
• Salary: Up to £23,000 DOE

Your Responsibilities:

• Co-ordinate and promote the effective functioning of Service Transition Management activities across all of the support and development areas
• Manage, co-ordinate and review the progressions of managed Service Transition records in accordance with the DCS Service Transition Management process
• Ensure all Service Transition records and tasks are logged, recorded, assessed, validated, prioritised, assigned, monitored to appropriate Ingress Groups in a timely manner
• Co-ordinate activities to minimise the risk of Service Transition delays to the business, escalation activities of all Service Transition records and the implementation of Service Transition closure. 
• Assist in the identification of potential areas for service improvement relating to Service Transition and raise opportunities via the Continuous Service Improvement process
• Assist in Service Transition review meetings, ensuring pre-meeting documentation is distributed, appropriate attendees are informed and appropriate actions are recorded and progressed.  
• Ensure the ITSM tool is updated in line with the services that have been on-boarded through Service Transition
• Ensure the Service Transition record database is maintained in line with appropriate processes
• Review all Service Transition record prior to closure to ensure satisfactory on-boarding

Essential:

• Previous experience in a Service Management, Service Operation or Service Transition Management role
• Ability to follow and ensure collective adherence to process
• Excellent attention to detail and analytical skills
• Ability to apply methodical and logical approach to Service Transition and Customer Satisfaction
• Ability to inspire co-operation and co-ordinate activities across teams
• Excellent interpersonal and communication skills
• Previous experience in a multifaceted environment
• Understanding of standard ITIL processes including Service Transition, Incident, Request Knowledge & Problem Management

Desirable:

• ITIL Foundation Accreditation
• Experience of ITIL Service Transition, Change, Service Transition, Quality Management, Incident, Request, Knowledge, Problem Management and Service Management
• Knowledge of Service Now
• Knowledge of Service Transition and Customer Satisfaction techniques. 

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• Up to 38 days holiday, plus bank holidays
• The day off on your birthday!
• Fantastic learning and development opportunities through "Daisy University" to help you achieve your career goals. 
• Access to excellent discounts and savings at more than 1,200 retailers
• Access to exclusive offers on a range of Daisy products