An exciting opportunity has opened up within our Application Support team, to join the Daisy Corporate Services, Business Systems development team.

The role of Application Support is to be primarily responsible for supporting our core business applications, activities include maintenance, administration, and second and third line support. You will work closely with all areas of the business, including developers, business analysts, stakeholders and employess to provide second and third line operational support and to ensure timely and efficient resolution of application-related incidents and service requests.

You will need to have experience supporting one or more of the following applications or similar product types - Service NOW, Salesforce, CPQ tooling, Sage 1000, Sage HR (Snowdrop)

Are you ready for the next step in your career? If so, this is a fantastic opportunity for you to increase your knowledge around core business applications and give you exposure to an experienced and well established development department.

Responsibilities

• Problem Solving in a dynamic environment.
• Provide timely communication to users on the status of their service requests and incidents when required.
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs.
• Monitor the availability, performance and throughput of supported business systems.
• Prioritise and schedule, assigned support activities and tasks.
• Maintain business application support, technical documentation.
• Work closely with the Business Analyst and Developers where necessary to review and impact assess new business requirements.
• Implement, test and monitor required development changes in line with change implementation plans.
• Share knowledge and expertise with others, coaching and supporting team members as required.
• Perform other duties as assigned by your line manager or appropriate managers within the department.
• Ensure that all activities are performed at a consistently high standard with minimal risk to the Client, and that opportunities to improve services and processes are identified and actioned.

 Key

• Experience in Application Support or in a similar role.
• Experience in system administration and support of at least one of the following applications; Service NOW, Salesforce, CPQ tooling, Sage 1000, Sage HR (Snowdrop), with the desire to upskill in knowledge gap areas.
• Excellent communication and organisation skills.
• Ability to learn and master business software tools
• Self-starter with the ability to work with limited supervision
   

Advantageous

• Experience in Supporting Microsoft applications: O365/SharePoint Online/Azure
• Familiarity with the Agile development methodology
• Programming experience

What are the benefits of working at Daisy?
Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
• Auto enrollment following probation into a salary pension scheme
• Access to exclusive offers on a range of Daisy products