Administrative support and assistance to the Service Desk function and the Customer Service Manager. The Administrator may interface with organisations to obtain updates on outstanding incidents or requests and chase against SLA’s

The key role of a Service Desk Administrator Keeping accurate record of asset Orders and movements within ITSM database. Accurate Asset management is key part of role as Charge file report is produced from this database for invoicing.

• Asset management, keeping accurate records of assets Order and movements in ITSM Tool
• Updating record of movments of assets
• Logging and categorising calls on the call logging system with high standards of detail
• Non-automated email Service Request Management / Facilitation
• Liaising with intermediate support teams within the department and also third party companies
• timescales set out in the Service Level Agreement
• To manage the support provision from any third party supplier's
• To provide daily/weekly asset reports
• Any other duties commensurate with the role
• Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the Corporate Intranet.
• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation.

• Good knowledge of MS Office applications essential
• Literacy and numeracy skills very important
• Good communication skills
• Problem solving ability
• Knowledge of ITSM tools advantage but not essential as training will be given
• Must be able to work to deadlines
• Good teamwork skills
• Time management
• Communication
• Teamwork
• Problem solving
• Enthusiasm
• Takes ownership

Whether our customers are retail businesses using customer movements to intelligently adjust product placement, a hospital enabling a doctor to analyse patients test results on their iPad, or a law firm reducing their need for office space through flexible working – we connect our customer’s challenges to technology solutions. Our customers trust us to deliver reliable and secure tailored solutions that open up new possibilities for organisational performance and flexibility.

It only takes a quick glance inside Daisy to appreciate the contribution of every single employee to our success. Whatever our employees do – from sales and marketing to engineering and customer service – their dedication is helping thousands of UK businesses realise their digital potential.

In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at Daisy. With so many varied roles across 30 sites throughout the UK, and various training and development programmes, the growth opportunities with us are boundless.

So if you’re an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.

What are the benefits of working at Daisy?
Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
• Auto enrolment following probation into a salary pension scheme
• Access to exclusive offers on a range of Daisy products