Customer Service Executive
- Full-time
Company Description
Our Customer Service Executives are responsible for providing the outstanding experience to our customers that DCS prides itself on. You will support the team in the day to day management of the customer base by being their first point of contact. You will provide first line support on the DCS product portfolio offering end to end problem resolution whilst delivering outstanding service.
Job Description
- Job Title: Customer Service Executive
- Location: Nelson, Lancashire
- Salary: Up to £20,000 DOE
- Deliver end to end customer service resolution, displaying empathy, taking ownership and demonstrating customer acumen and customer worth in the process.
- Proactively manager customers in line with customer and business requirements providing a first class service at all times.
- Working closely with Customer Managers, Team Leaders and other internal departments to identify potential issues.
- Provide pro-active fault management in the efficient handling of network, hardware or systems faults in line with lead times.
- Respond to all levels of customer communications in a timely manner in line with agreed SLA's
- Accurate and timely processing of customer's orders in line with company and business partner SLA's
- Provide first class call handling within published service levels and building relationships with key contacts within your customer base.
Qualifications
Essential:
- Experience of working within a Customer Service Environment
- Excellent communication skills
- Proven experience working towards targets and deadlines
- Excellent interpersonal skills
- Excellent written communication skills
- Excellent time management skills
- Good working knowledge of Microsoft Outlook, Excel and Word
Desirable:
- Customer Service Qualification
- Experience working in a B2B environment
- Account Management experience
Additional Information
What are the benefits of working at Daisy?
Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort
But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.
Our ethos is simple: the more you put in the more you get out.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and the option to purchase more!
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
- Auto enrolment following probation into a salary pension scheme
- Access to exclusive offers on a range of Daisy products