Our Desk Based Sales Support Team provide a single point of communication and ownership to Customers and Account Managers. You will drive resolution across service issues and sales activities whilst providing a first class customer service as well as identifying and offering service improvement and the identification of revenue opportunities within the DCS customer base.

• Job Title: Desk Based Sales Support
• Location: Nelson
• Salary: Up to £25,000 DOE

Your Responsibilities:

• Provide a point of contact for Customers via Inbound Calls, Emails and Chat
• Provide customer / service reporting as required
• Implement, own and drive Service Improvement Plans
• Build and maintain excellent customer relationships and monitor Customer Satisfaction
• Provide an Out of Office Service in nominated account management
• General sales administration including CRM Maintenance, Validation Management, Order Processing Tools and Expediting.
• Provide administration support in relation to creating quotes across all Daisy Solutions
• Assist in the production of order forms and work with the appropriate delivery entities to deliver solution "on time, in full"
• Take an active role in the resolution of Invoice Queries and Credit Control disputes
• Schedule meetings wither at the request of the customer or the account manager/director
• Support and maintain the client's profile on Salesforce including raising opportunities and adding/amending Purchase Orders. 

• Excellent Customer Service Skills are essential
• Experience working towards and meeting KPIs is essential
•  Sales Experience including account management or telesales 
• Knowledge of ITIL v4 Foundation
• Experience identifying opportunities to cross / up sell to exisiting customers
• Pleasant and professional communication skills both verbal and written
• Ability to take full ownership and drive internal teams to resolution of tasks
• Self motivated, confident and mature approach
• Knowledge of Microsoft Office
• Ability to prioritise workload to achieve customer satisfaction
• Strong interest in IT and Solutions 

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• Up to 38 days holiday, plus bank holidays
• The day off on your birthday!
• Fantastic learning and development opportunities through "Daisy University" to help you achieve your career goals. 
• Access to excellent discounts and savings at more than 1,200 retailers
• Access to exclusive offers on a range of Daisy products