Desk Based Account Manager

  • Chester St, Birmingham B6, UK
  • Full-time

Company Description

We are the UK’s #1 independent provider of voice, connectivity, mobile, phone system and cloud services.

We help c. 84,000 direct customers – businesses of all sizes and across almost every sector – connect better with their customers, suppliers and teams.

We combine straightforward solutions, including fibre broadband, mobile tariffs and phone systems, with friendly, helpful people to support businesses with their communications needs, now and as they grow. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers.

Job Description

This role is based within one of our Daisy brands - Voice Mobile

Hours of Work: Monday to Friday, 09:00am to 17:30pm
Role: Permanent, Full Time 
Location: Aston (other offices locations would be considered)
Salary: Up to £25,000 - Dependant on experience 


The purpose of this uncapped commission-able role is to own and manage your own base of customers. To deliver excellent account management and to achieve KPIs each month.
You will be the trusted advisor to your customer base, ensuring that you retain your customer at all times and help and assist them in ensuring they are technology and communications ready for the business market. You will own the customer billing number and churn number for your accounts.

Responsibilities 

  • To be accountable for a customer base of existing Daisy customers
  • To carry out proactive outbound management of your own customer base on behalf of Daisy
  • To create value and build a strong relationship with your customer base
  • To proactively upskill and self learn
  • To cross-sell and up-sell all Daisy products and services to your existing customers
  • To meet set revenue, churn and product penetration targets
  • Identify and escalate opportunities to sell further products by way of visit or referral
  • Responsible for keeping churn to a minimum
  • Re-sign customers to new contract
  • Work towards set targets, KPI’s, goals and objectives
  • Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are kept fully updated for each action and point of customer contact
  • Collect Key Decision Maker contacts and contact details
  • Obtain additional information where possible to maximize customer contact details
  • Maintain a professional appearance, telephone manner and attitude at all times
     

Qualifications

 

  • Minimum of 12 months - B2B Telcoms Sales Experience 
  • Excellent communications skills; verbal and written
  • Enthusiastic and willing to learn
  • The ability to work under pressure
  • Excellent customer relations skills
  • Ability to manage workload
  • Strong organisational skills
  • Strong team worker
  • Computer literature
  • Previous sales experience is preferred

 

Additional Information

Campaign Sales Agent

(Default)

  • Lindred Road, Nelson, England, United Kingdom
  • Full-time

Company Description

We are the UK’s #1 independent provider of voice, connectivity, mobile, phone system and cloud services.

We help c. 84,000 direct customers – businesses of all sizes and across almost every sector – connect better with their customers, suppliers and teams.

We combine straightforward solutions, including fibre broadband, mobile tariffs and phone systems, with friendly, helpful people to support businesses with their communications needs, now and as they grow. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers.

Job Description

The Campaign Sales Agent is required to proactively contact existing customers from a list of targeted ‘campaign’ opportunities.

Location - Nelson
Working Hours - Monday - Friday 37.5 hours per week
Salary - £18,000 plus commission


We are here to sell into our customer base by identifying opportunities through key questioning skills. You will need to make the most out of every opportunity and sell the right product for the business.

This role offers the chance to earn while you learn, allowing you to earn commission in the first three months of the role by being paid on your call quality and product knowledge as well as the sales you make.

Responsibilities

  • Call out daily to a provided campaign list of previous and existing customers.
  • Build relationships and identify opportunities to cross sell our core products.
  • Create and manage pipeline – including the collection of contract end dates from each customer.
  • Sell via verbal and electronic contracts over the phone.
  • Correctly adhere to all compliance and legal requirements relating to selling over the phone.
  • Complete sales order forms, allowing the Sales Support team to correctly enter sales on to Daisy Central on your behalf.
  • Perform to and achieve Key Performance Indicators as set by the business.
  • Consistently achieve monthly sales targets.
  • Liaise with other areas of the business to ensure that any customer service/retention/fault queries are picked up for the customer promptly by the relevant department.
  • Update and log any correspondence, sales, opportunities and cases on our in-house CRM system.

Qualifications

  • Previous Sales Experience is not necessary, as we will provide training and development  
  • Excellent communication skills – both written & verbal
  • Proven dedicated work ethic
  • Self-motivated and organised
  • Computer literate
  • Ability to work as part of a team, use own initiative and pay attention to detail
  • Good telephone manner
  • Confident and resilient
  • Ability to liaise with people at all levels
  • Willingness to learn & self-develop

Additional information


Why work for Daisy Communications?

We might have more than 500 employees, but we value every single one of them and their contribution which has helped us become one of the UK’s leading business communications providers. Without them, we wouldn’t be where we are and we like to say thank you with benefits and incentives as well as learning and development opportunities to help them grow with us.

  • You’ve got an opportunity to join one of the UK’s leading business communications providers
  • With us, there’s plenty of opportunities for progression. Our in-house Learning & Development team regularly run training sessions, coach staff and offer the chance to gain career-enhancing qualifications
  • We like to reward hard work. We give you access to our fantastic Daisy Deals benefits scheme, as well as a whole host of work incentives – just some of the ways we like to say thank you
  • If sales appeals to you or you’re already a seasoned sales professional, our commission structure is extremely competitive and offers fantastic rewards
  • We know that the 9-5 isn’t for everyone, so we operate a flexible working policy for our staff

Here are some of the other benefits that we offer…

  • 25 days holidays, plus bank holidays, and the option to purchase up to 35 days
  • An additional day off on your birthday or if you're getting married
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products
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