Senior Solution Engineer

  • London/Birstall/Prudhoe, UK, United Kingdom
  • Full-time

Company Description

Whether our customers are retail businesses using customer movements to intelligently adjust product placement, a hospital enabling a doctor to analyse patients test results on their iPad, or a law firm reducing their need for office space through flexible working – we connect our customer’s challenges to technology solutions. Our customers trust us to deliver reliable and secure tailored solutions that open up new possibilities for organisational performance and flexibility.

It only takes a quick glance inside Daisy to appreciate the contribution of every single employee to our success. Whatever our employees do – from sales and marketing to engineering and customer service – their dedication is helping thousands of UK businesses realise their digital potential.

In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at Daisy. With so many varied roles across 30 sites throughout the UK, and various training and development programmes, the growth opportunities with us are boundless.

So if you’re an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.

Job Description

This role is to provide Compute technical skills within the cloud and compute delivery practice for both internal and customer project delivery for all Daisy business units.

You will have demonstrable experience of delivery and support for Compute solutions. You will be able to provide support and response to escalated complex 3rd line technical issues within your areas of expertise along with effectively managing business and customer expectations. 

Responsibilities

  • Validation of solution high level designs - querying missing or incomplete information.
  • Provide estimates of effort for design and implementation work.
  • Produce complex solution low level designs across single and multiple technologies.
  • Confirming that the low level design supports the high level design.
  • Production of build, integration and test plans for project delivery.
  • Perform solution implementation tasks from the low level design.
  • Test the solution components and overall technology build.
  • Provide build, integrate and test status updates to interested parties.
  • Create relevant and quality documentation to allow for handover to support.
  • Provide flexibility with support and implementation.
  • Operate as an overall solution delivery lead as well as a technical lead, driving planning and improvement opportunities. Able to lead and support strategic initiatives as well as innovative research.
  • Share skills and knowledge through training and mentoring of colleagues.
  • Acquire and maintain superior knowledge and skills within recognised skills disciplines.
  • Keep abreast of changes and issues in their areas of specialty / expertise and disseminate information to other teams within Daisy
  • Add expertise and commitment to new service take on
  • Adhere to all Change/Incident/Project Management processes
  • Adhere to all job administration processes
  • Flexibility to work outside of normal business hours if required
  • Escalation point from 3rd line support for complex technical issues
  • Following defined ITIL Policies and Processes and ISO 270001 Quality procedures
  • To be compliant with health and safety company policy and legislation

Qualifications

Technical Skills and Experience required include:

  • Knowledge/Expertise of Microsoft Operating Systems - MCSA, MCSE or MCTS etc.
  • Knowledge/Expertise of VMware ESXI & VSphere VCP, VCAP etc.
  • Knowledge/Expertise of Microsoft Exchange
  • Knowledge/Expertise of Citrix solutions
  • Knowledge/Expertise of private and public cloud solutions (MS Azure)
  • Knowledge/Expertise of Microsoft SharePoint – advantageous
  • Knowledge/Expertise of MS SQL (desirable but not essential)
  • Experience of high availability solutions including clustering technologies and Disaster Recovery setups.
  • Excellent Problem Determination and Problem Solving Skills
  • Knowledge/Expertise of Cisco UCS blade technologies (desirable but not essential)
  • Knowledge of HP/IBM Server hardware (desirable but not essential)
  • Excellent Problem Determination and Problem Solving Skills

Personal Skills and Qualities:

  • Strongly focused on customer business needs
  • Excellent communications skills both written and verbal
  • Self Motivated / Autonomous worker
  • Team Player
  • Effectively liaises with team members and other departments
  • Positive attitude & nature
  • Quality aware
  • Analytical approach
  • Ability to time manage, prioritise and escalate when required.
  • Take ownership to drive resolution.
  • Collaboration with colleagues and wider technical teams.
  • Be customer facing and able to successfully interact with customers at multiple levels.
  • Understanding of solution requirements and how they shape solution design.
  • Ability to lead and coordinate others through all design and delivery activities. Accept ownership and accountability.
  • Have commercial awareness and understanding. Have the ability to challenge constructively for better outcomes.

Additional Information

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

  • 25 days holidays, plus bank holidays, and the option to purchase more!
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you're getting married
  • Auto enrolment following probation into a salary pension scheme
  • Access to exclusive offers on a range of Daisy products
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