Daisy Corporate Services is embarking on the next stage of its ambitious growth journey - and we’re looking for enthusiastic people to join our team!

The Programme Manager is accountable for organising and coordinating multiple projects where there is an inter connectivity and dependency between projects and encompasses:

• Formulate, organise, and monitor interconnected projects as a programme of works.
• Resourcing (allocation and utilisation)
• Financial management (quote, budget, forecast and actuals).
• Reporting (financial, utilisation, productivity, risk, and customer satisfactions).
• Governance (process, policies, and procedures).
• Leadership & Management (evaluate, inspire, motivate, and innovate).
• Senior point of escalation for both Customer and Supplier across all projects associated with the programme.

Role Responisbilities: 

• Drives a consistent customer experience and advocacy through implementation of best practices within the programme works.
• Manages activity executed across the programme.
• Maintains and executes programme work plans, including scope and migration.
• Assists in the identification of resources required at both project and programme level, assigning programme responsibilities.
• Provides a senior single point of contact for customer and internal stakeholders across the programme.
• Manages the P&L associated with the programme to show budget, forecast and actual profitability.
• Maintains a programme change control log with record and impact assessments of all changes that have been introduced during the programme.
• Ensure customer instigated changes are properly captured, approved and funded.
• Monitors and manages all hours worked, and track forecast against budget for the programme.
• Travel to customer site when necessary.
• Chair regular programme reviews with client representatives and programme team members, report regularly on programme progress to client and line management.
• Implements project governance during the end-to-end lifecycle of the programme.
• Deliver programme to time, quality, and budget.
• Defines the risk profiles for the programme, maintain and manage the risk and issue log for overarching programme, implementing contingency plans to minimise business risk.
• Engages and works with Service Transition within the programme to ensure successful operational go live.
• Monitors and manages timely and accurate invoicing with supportive evidence to demonstrate completeness of programme activity.
• Drives customer satisfaction in line with CSAT survey.

• Extensive experience in programme management, managing converged solutions involving multiple voice, systems, data or mobile products.
• Experience of Mitel 3000 and Avaya ACM and/or IP telephony solutions.
• Experience of LAN/WAN solutions involving multiple vendors - Extreme and Juniper preferred.
• Experience of Security and Firewall solutions involving multiple vendors
• Experience of Data Centre and Cloud-based solutions involving multiple vendors.
• Microsoft Project experience.
• Professional Project Management qualifications such as APM or Prince 2 (Practitioner Level).
• Experience and understanding of working with an ITIL lead organisation.
• Excellent understanding of Risk and Issue management with demonstrable practical experience.
• Understanding of P&L a well as practical knowledge of sales and billing cycles/process.
• Excellent written and verbal presentation skills.
• Excellent MI and reporting skills.
• Strong people management skills, including conflict resolution.
• Strong negotiation skills.
• Excellent management qualities.
• A flexible attitude to work.

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort. But working at Daisy is much more than just a fair salary, it’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable. Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days annual leave, plus bank holidays and the option to buy up to 10 leave days each year!
• The day off on your birthday.
• Fantastic learning and development opportunities through "Daisy University" to help you achieve your career goals. 
• Access to excellent discounts and savings at more than 1,200 retailers
• Access to exclusive offers on a range of Daisy products