Whether our customers are retail businesses using customer movements to intelligently adjust product placement, a hospital enabling a doctor to analyse patients test results on their iPad, or a law firm reducing their need for office space through flexible working – we connect our customer’s challenges to technology solutions. Our customers trust us to deliver reliable and secure tailored solutions that open up new possibilities for organisational performance and flexibility.

It only takes a quick glance inside Daisy to appreciate the contribution of every single employee to our success. Whatever our employees do – from sales and marketing to engineering and customer service – their dedication is helping thousands of UK businesses realise their digital potential.

In order to reach our target, we make sure that every person has the opportunity to create a long and successful career at Daisy. With so many varied roles across 30 sites throughout the UK, and various training and development programmes, the growth opportunities with us are boundless.

So if you’re an enthusiastic, driven and passionate individual looking to make a difference, you could be just the type of person we are looking for.

Right now, Daisy Corporate Services is embarking on the next stage of its ambitious growth journey - and we’re looking for enthusiastic people to join our project delivery team.

Job Title: Project Coordinator (Customer Delivery)
Role: Permanent, Full Time 
Location: Nelson, Lancashire
Salary: Up to £18,000

The provisioning coordinator is required to manage orders from the set-up to the resolution.

Your Responsibilities -

• Task management
• Make welcome/confirmation calls and send confirmation emails
• Handle first-line installation support calls
• Accurate input of order details onto all systems
• Liaise with customers/business/reseller partners and suppliers regarding order queries/amendments.
• Provide technical advice to customer/business partners/resellers and internal staff.
• Placement of all order types on Openreach and other Web Portals.
• Placement of all types of broadband orders on the Griffin/Opal portal.
• Co-ordinate jobs/arrange engineer visits
• Deal with order rejections
• Liaise with customer/business partners and suppliers to resolve issues and provide regular updates
• Raise and resolve provisioning escalations and faults
• Place CPS orders and liaise with customers/business partners/resellers to resolve any rejections.
• Check all accounts are set-up and billing correctly
• Schedule and action all tasks to completion with specified timescales
• Follow all procedures and deliver high level customer service for maximum customer satisfaction
• Work towards set KPI's, goals and objectives
• Ensure all systems are kept fully updated for each action and point of customer contact.

• Excellent telephone manner
• Ability to manage own workload
• Previous experience of Microsoft packages
• A 'can do' and positive attitude towards work and personal development
• Excellent communication skills both verbal and written

What are the benefits of working at Daisy?

Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort

But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
• Auto enrolment following probation into a salary pension scheme
• Access to exclusive offers on a range of Daisy products