Community Manager
- Full-time
Company Description
We are one of the first and leading coworking spaces in Vietnam. Strategically located in the heart of Ho Chi Minh City with three current locations and more locations on the way, Dreamplex is a Space for Success. Dreamplex provides access to the right space, the right people and the opportunity to collaborate alongside a supportive, entrepreneurial community. Joining Dreamplex, you will be working with high-caliber individuals. Be the pioneer and challenge your capability to achieve new success in a friendly, dynamic and and exciting business environment!
Job Description
Our Community Managers are the face for Dreamplex for their location. Their role is leading member engagement and retention through personal and creative means, including:
- Creating a fun, positive, and welcoming environment for members and guests at Dreamplex
- Building relationships and communication with members regarding all aspects of membership process and tenancy with Dreamplex location
- The strategy and delivery of events and gatherings at Dreamplex locations
- Building relationships and negotiate with local vendors and suppliers to maintain/improve and implement high quality, relevant, and desirable amenities and facilities to members; manage inventory and stock
- Management of community team for member communication, scheduling, reporting, data & analytics, strategies, ideas
- Liaison among fellow community managers and reporting and strategy with head management
- Building relationships and coordination with landlord, location agencies, local government to adhere to building standards and regulations
- Coordination with neighboring departments including sales, marketing, accounting, HR, IT, and projects for member contracts, invoices, digital marketing calendar, studio availability, meeting room bookings, etc.
- Managing and monitoring budget and long-term strategy and business plans
- Overseeing project management, including but not limited to renovation, facility upgrades, and potentially new site development
- Starting and finishing projects and instructing team on delivering personalized service
- Flexibility to work across all locations, at varying time schedule
- Networking within the local community and relevant business contacts to seek and attract member events and other relevant contacts
- Complying with, embracing, and curating Dreamplex culture and inner community, collaboration and open communication
Qualifications
- Hospitality and guest relations/retail and consumer services
- Facilities management
- Budget and finance adherence
- Open communication, bubbly, genuine care for people
- Ability to think on your feet, think critically and creatively
- Equal ability to work autonomously and on a team
- Good time-management, priority setting, deadline achievement