• Contract Type: Permanent / 40 hours per week
• Salary: £16.54ph - Regular overtime paid at £24.81ph 
• Location: DPD London Docklands Depot - Twelvetrees Crescent, Bromley-by-Bow, London, E3 3TT
• Shift Pattern: Monday - Friday 
• Hours of Work: 9am - 6pm

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

As a Collections and Delivery Driver for DPD, you will play a crucial role in our operations, serving as the primary point of contact for our customers. Your responsibilities will encompass both the timely collection and delivery of parcels, as well as maintaining the highest standards of customer service.

Key responsibilities include:

1. Executing daily collection and delivery schedules with precision, typically comprising 50-60 stops within the designated area.
2. Demonstrating exemplary customer service skills during all interactions, recognising that each encounter significantly impacts the company's reputation.
3. Efficiently loading and unloading parcels at the depot, ensuring proper handling and organisation of items.
4. Utilising provided equipment, such as the sack barrow/hand truck, to safely manage heavier items.
5. Adhering strictly to time schedules and route plans to maintain the integrity of our service commitments.
6. Upholding the highest standards of professionalism and safety while operating the 7.5 tonne vehicle.
7. Accurately completing all necessary documentation and reporting as required by company protocols.
8. Promptly addressing any challenges or issues that arise during the course of duty, utilising problem-solving skills to ensure minimal disruption to service.

This role demands a high level of responsibility, attention to detail, and commitment to excellence in all aspects of parcel collection and delivery operations.

Essential Qualifications:

• Valid 7.5T (C1) licence
• Driver Qualification Card (DQC)
• Certificate of Professional Competence (CPC) accreditation

Key Competencies:

1. Customer Service Excellence: Demonstrated ability to provide exceptional customer service, recognising its paramount importance to our operations.
2. Performance Under Pressure: Proven capacity to meet stringent deadlines, exhibit flexibility, and consistently exceed expectations in a demanding work environment.
3. Professional Demeanour: Exemplary interpersonal skills, including a friendly disposition, approachability, positive attitude, resourcefulness, and unwavering professionalism.
4. Multitasking and Problem-Solving Proficiency: Adept at managing multiple tasks simultaneously and resolving complex issues efficiently and effectively.
5. Physical Capability: Demonstrated ability to perform the physical aspects of the role, including lifting, loading, and carrying parcels of varying weights and dimensions.

Candidates must possess all essential qualifications and demonstrate proficiency in the outlined competencies to be considered for this critical role within our organisation.

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking 
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today

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