Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Our Head of Credit Management and Claims is looking to recruit a friendly, reliable and hardworking Apprentice who would like to join the nation's favourite parcel delivery company as a  Business Administration Apprentice - Credit Management 

This role will be based from our offices in Bristol City Centre BS1 3AG

Key Tasks/Areas of responsibility

• Resolve customer invoice queries proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
• Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
• Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
• Complete ad hoc tasks in relation to the above when appropriate

Apprenticeship Qualification

• Completion of a Level 3 Business Admin qualification.

Minimum Qualifications and Experience

Candidates must have achieved GCSE/Level 2 in Maths and English or be willing to complete this during the apprenticeship.

Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams. 

Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.

Special Conditions

Rates of Pay: Apprentices at DPD are paid above the national standard apprenticeship pay. As well as this you will also benefit from;

• Study leave
• Opportunity to work in a clean, health and safety conscious environment
• Funded Training to develop your skills
• The opportunity to progress your career within the business
• Further training to develop wider skills 
• Access to MyBenefits and DPD rewards programme

What we’re looking for;

• Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)
• Independently motivated, with the ability to take on tasks and duties without immediate direction
• Excellent communication skills and the ability to communicate effectively at all levels
• High attention to detail to produce accurate and quality work
• An individual who has the ability to welcome and adapt to change, within a forward thinking business.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Additional information

You can apply for this role by uploading your CV however if you do not have a CV please write a detailed covering letter that outlines your reasons for applying and your interest in the qualification on offer.

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.

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