DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of £1.9 billion. As a multi award-winning company that has been voted the nation’s favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.

We are looking for a customer focused individual who has a background in fast paced
customer service and administration based roles to help strengthen our highly skilled team of Claims Agents. This role is based in Bristol City Centre (BS1 3AG)

Key responsibilities of this role include: 

• To validate new claims requests against clearly defined policies
• Issuing claims forms to our customers where appropriate
• To validate returned claims forms against clearly defined policies
• To establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
• Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met

The successful candidate will need to:

• Have proven and demonstrable experience of working in a fast paced
  customer service environment
• Have strong communication skills with a confident telephone manner
  and the ability to build a quick rapport with the customer
• Be polite and professional at all times and have a willingness to go the
  ‘extra mile’ to exceed customer expectations
• Have the ability to work as a team player and on your own initiative
• Have excellent administration skills with the ability to use Microsoft Office
  programmes 
• Demonstrate high levels of self-motivation and initiative to effectively problem
  solve
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Remuneration

Your package will include a competitive salary to include a monthly paid bonus if set
KPI’s are achieved.

As well as this you have access to some other fantastic optional benefits such as
Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on
1000’s of retailers.

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DPD is a Valuable 500 company and a Disability Confident Employer

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