IT Support Generalist

  • Full-time

Company Description

DICA, an industry leader in safety and ground protection products, is seeking a proactive and solutions-oriented IT Support Generalist to join our team in Urbandale, IA.

Job Description

Key Responsibilities

  • Technical Support & Troubleshooting:
    • Provide frontline support for hardware, software, and business applications, including Salesforce, shipping software(s), Shopify, VoIP phone systems and Office 365.
    • Troubleshoot basic IT issues, ensuring minimal disruption to daily operations.
  • Vendor & System Management:
    • Serve as a liaison between internal users and external vendors to coordinate solutions and maintain system efficiency.
    • Assist in onboarding new IT tools and optimizing existing software.
  • Process Improvement & Training:
    • Identify opportunities to improve internal processes and streamline workflows through simplification and automation utilizing technology.
    • Provide user training and create documentation for software applications and best practices.
  • Project Support:
    • Assist with IT-related projects, including automating the flow between systems (i.e. Salesforce ERP and Shopify), ensuring tasks stay on track and align with business needs.
    • Collaborate across teams to implement new systems and/or updates efficiently.

Qualifications

  • Education & Experience:
    • Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
    • 3+ years of experience in IT support, troubleshooting, or a related role.
    • Familiarity and admin experience with Salesforce, Shopify, shipping software(s), and Office 365 is preferred.

Additional Information

  • Skills & Competencies:
    • Strong problem-solving and analytical skills with a proactive mindset.
    • Excellent communication and ability to interact with non-technical users.
    • General understanding of IT infrastructure, software applications, and business operations.
    • Ability to manage multiple priorities in a fast-paced environment.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A collaborative and innovative work environment.
  • The chance to be part of a team driving growth and innovation in the safety and stabilization industry.

Join DICA and help us build a safer, stronger tomorrow!

All your information will be kept confidential according to EEO guidelines.

Job Location