·        Service network support and development

·     Maintain and strengthen current specialized service network (Diesel/Air Conditioning);

·     Maintain regular communication with key people in parts distributors and service dealers;

·     Support technical preparation for candidate service dealers for network expansion;

·     Conduct audits to confirm compliance with established requirements, rules and standards;

·     Check performance of service network with issuing reports on monthly/quarterly basis and carry out improvement activities;

·     Support in service dealer’s utilization for carmaker support and conduct all necessary activities;

·        Warranty

·      Receive, process and handle claims with further issue of official letters for customers;

·      Maintain electronic claim handling system;

·      Issue quality analysis and claim handling reports on monthly basis;

·      Investigate products failure in the field and create reports for related product divisions;

·      Assist in investigation of all technical issues;

·        Sales support

·     Provide technical support to parts distributors, service dealers, end-users, colleagues by phone/email/periodical visits on daily basis;

·     Provide necessary product and repair training to parts distributors, service dealers, end-users, colleagues;

·     Carry out technical seminars for customers in Russia and CIS countries and participate in sales stimulating activities;

·        Other general items

·     Carry out and support equipment/products tests and launch;

·     Study and analyze information, technical data, indexes and results of work, generalize and systemize them, carry out necessary calculations;

·     Prepare work schedules, orders, applications, instructions, explanation notes, maps, schemes, other technical documentation, as well as established reports in approved formats according to defined deadlines;

·     Support during project realization and implementation of plans, programs and agreements;

·     Provide support in translation into Russian language of technical articles, documents, and presentations.

·        English level – intermediate

• Basic skills in MS office

·        Automotive college/university degree

·        Strong knowledge of passenger/commercial vehicle construction and operation

·        Preferable experience as mechanic and/or foreman at passenger/commercial car dealer

·        Minimal automotive experience 3 years

It has come to our attention that various individuals have contacted people offering false employment opportunities with DENSO. Such scams are fraudulent and intended to steal from the victims.

By making you aware of this, we hope to avoid and ultimately stop victims from falling for this scam. Please do not provide any personal or financial information and do not send any money to anyone you suspect of recruitment fraud.

If you are contacted by someone whom you suspect may not be appropriately representing DENSO, please email: [email protected]. Please forward the original email that you received that includes the original subject line and complete header information.

Do not send CVs or vacancy applications to that email address as it will not be reviewed or considered. If you wish to apply for a job, please submit your application for an open position to https://careers.smartrecruiters.com/DENSOINTERNATIONALEUROPE