Warranty Engineer

  • Eden Rd, Coventry CV2 2TB, UK
  • Full-time

Company Description

DENSO is one of the largest technology suppliers in the global automotive industry.  Our products and systems are an important part of nearly every major vehicle manufactured around the world.  DENSO is at the forefront of advanced technology and is in a unique position to shape the future of mobility.  We see this not just as an opportunity to create technologies that enable motion, but as a responsibility to influence the direction of that movement towards safety, sustainability and a greater need for inspiration. With more than 200 subsidiaries and affiliates across 5 continents, DENSO is powered by a global workforce of about 170,000 individuals, whose expertise in research and development, engineering, manufacturing, sales and operations, enable us to continuously develop core technologies designed to respond to the industry and society's evolving needs by pushing the boundaries of what's possible.

DENSO Automotive UK Ltd is based in the heart of the UK automotive industry and provides development engineering and account management for a number of car makers.

Find more information at https://www.denso.com/uk/en/

Job Description

Main Purpose of the Job

To monitor field quality issues for products supplied by DNUK. Major issues will be highlighted and tracked, while working with the manufacturing plants and customers to ensure issues are reported on and resolved.

Main Tasks of the Job

  • Analysing warranty claim data, identifying key improvement activities and escalating those issues to ensure warranty targets are met.

  • Negotiating with manufacturing plants and the customer to ensure a common goal is agreed and achieved for field quality improvement.

  • Leading quality investigations as and when necessary ensuring the correct quality tools and techniques are being used.

  • Submit reports to customers ensuring issues are closed out and following them through to financial settlement.

  • Being an effective communicator is a key role of the position, acting between internal plants and customers.

Specific Responsibilities:

  • Personnel

No direct supervisory responsibilities but able to work on own initiative and with others.

  • Resources

To use the company resources as necessary to ensure the warranty activity is handled efficiently. Develop and maintain good relationship, trust & confidence with DENSO’s Customers and plants.

  • Planning

Short- & medium-term planning for relevant quality issue resolution. Some team planning to ensure presentations are prepared for customer meetings.

  • Decisions

Working closely between DNUK, DENSO Manufacturing plants and customers, have initiative to raise potential quality issues to management quickly and follow the suitable resolution method.


Reporting to the Service Dept Manager/ Assistant Manager.


Daily contact with:

  • Customers, DENSO Manufacturing sites and Engineering departments.
  • Colleagues across DNUK.

Working Conditions:

  • Location will follow DNUK working pattern – post covid secure -> 50/50 office/home.
  • Business travel is required to customer site in the UK.
  • Occasional overseas business travel in support of the customer will be required.


Relevant higher education or working experience in a related industry or position.

Additional Information

What we offer you:
Competitive salary
Comprehensive Flexible benefits package, 
including generous holiday & pension schemes
Continuous development opportunities
Flexible working hours
Discretionary annual bonus
All equipment necessary to do your job

It has come to our attention that various individuals have contacted people offering false employment opportunities with DENSO. Such scams are fraudulent and intended to steal from the victims.

By making you aware of this, we hope to avoid and ultimately stop victims from falling for this scam. Please do not provide any personal or financial information and do not send any money to anyone you suspect of recruitment fraud.

If you are contacted by someone whom you suspect may not be appropriately representing DENSO, please email: [email protected]. Please forward the original email that you received that includes the original subject line and complete header information.

Do not send CVs or vacancy applications to that email address as it will not be reviewed or considered. If you wish to apply for a job, please submit your application for an open position to https://careers.smartrecruiters.com/DENSOINTERNATIONALEUROPE

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