Field Quality Engineer (m/f/d)

As an automotive supplier, DENSO is leading in developing and providing components and systems for heating, air conditioning, motor cooling, exhaust gas aftertreatment, automotive electrics and electronics and instrumentation.

We looking for a capable Quality Engineer (m/f/d) Service. In this role, you will be responsible for the implementation of the duties and responsibilities in the Department Service & Quality Assurance - Service Section.
You will work in cooperation with DENSO Corporation Japan, DENSO EU Quality Unit & RHQ Functions as well as with DENSO production plants (local and global) taking into consideration the DENSO Quality philosophy and policy. You will work mainly independently, leading and coordinating the involved departments in the problem-solving activities and processes. You will be representing the quality function towards internal and external customers.

Tasks include:

• Follow up of customer claims (incl. processing in time and administration of incoming and outgoing claim parts) in the relevant B2B portals.
• Preparation (incl. necessary translation) of reports and analyzes as well as explanation to  internal and external customers.
• Continuous quality observation with emphasis on early problem detection and consistent follow up and handling according to DENSO - EDER - process (EDER = „Early Detection, Early Resolution“).
• Statistical analysis of claims as well as related reporting.
• Part of the task includes the accomplishment of investigations at customer side, like on the vehicle and in the workshop with the target of problem identification and elimination for the support of the production plants.
• Support for Q-problems at customer- and DENSO production lines (in individual cases also at suppliers).
• Planning and accomplishment of new SQA-projects.
• Administrative Q-duties, e.g. maintenance of Q-systems.     

• You are a certificated technician (m/f/d) or automotive master (m/f/d) with appropriate professional experience.
• In best case you have working experience in the Quality Area of the Automotive Industry.
• You are a sovereign team player, highly reliable and have a high service orientation.
• Your working style is flexible and you are ready for field service activities.
• You are able to work under pressure.
• You have excellent organizational abilities and methods of planning as well as good negotiation skills.
• You have a high ability to think analytically and interdisciplinary.
• You will work within an international and highly diverse and multi-cultural organization on a day-to-day basis. A fluent level of German and very good English ability both written and verbal is mandatory.
• You have a driving license (class B) and a good command of PC knowledge (MS Office).

• International company with various development opportunities
• Open and diverse corporate culture
• Wide range of trainings and education opportunities
• 13 monthly salaries and optional allowances
• 30 days of vacation and a flextime model for flexible working hours
• Possibility to work from home
• Generous daily allowance for business trips
• Modern offices, canteen onsite and free parking
• Free coffee, tea and water
• Employee benefits, such as attractive leasing offers, net salary optimization, additional private health insurance, free employee advice assistance hotline and much more
• Company events

It has come to our attention that various individuals have contacted people offering false employment opportunities with DENSO. Such scams are fraudulent and intended to steal from the victims.

By making you aware of this, we hope to avoid and ultimately stop victims from falling for this scam. Please do not provide any personal or financial information and do not send any money to anyone you suspect of recruitment fraud.

If you are contacted by someone whom you suspect may not be appropriately representing DENSO, please email: [email protected]. Please forward the original email that you received that includes the original subject line and complete header information.

Do not send CVs or vacancy applications to that email address as it will not be reviewed or considered. If you wish to apply for a job, please submit your application for an open position to https://careers.smartrecruiters.com/DENSOINTERNATIONALEUROPE