DENSO Europe represents the regional headquarters and European affiliate companies of DENSO Corporation, one of the largest technology suppliers in the global automotive industry.

Our products and systems are an important part of nearly every major vehicle around the world. So, if you see it on the road, chances are there's a DENSO product under the hood, in the dash or elsewhere on the vehicle. DENSO is at the forefront of advanced technology and is in a unique position to shape the future of mobility. We see this not just as an opportunity to create technologies that enable motion, but as a responsibility to influence the direction of that movement towards safety, sustainability and a greater need for inspiration.

With more than 200 subsidiaries and affiliates across 5 continents, DENSO is powered by a global workforce of about 170,000 individuals, whose expertise in research and development, engineering, manufacturing, sales and operations, enable us to continuously develop core technologies designed to respond to the industry and society's evolving needs by pushing the boundaries of what's possible.

Learn more about DENSO Group at www.denso.com/nl/en/.

We are looking for a temporary support in the Customer Service team (5 months). You will take care of some accounts in an area yourself and support the team in case they need a back-up to ensure a smooth operation. Tasks that the Customer Service team is taking care of:

• Process orders, forms and requests (e.g. availability, replenishment, delivery times etc.) concerning the designated area
• Clarify with customers what documentation is required in order to guarantee smooth processing and delivery, especially in non-EU areas
• Serve Customers directly by phone or electronically regarding all topics concerning orders, shipments and invoicing with prompt response to customer inquiries (internal and external)
• Handle and resolve customer complaints to the satisfaction of the Customer while respecting DENSO rules and regulations at all times
• Set up new customer accounts, maintain customer data base, manage related administration
• Provide data and reports to support the Sales Team
• Support the process of warranty claims and return shipments
• Take corrective actions where needed, e.g. campaign parameters, pricing etc.

You are an enthusiastic team player who is passionate about connecting with customers. You’re able to build relationships and trust with your clients, which allows you to understand their business needs and offer the most suitable products. 

You will utilise not only your excellent customer service and sales skills, but also your agility and time management skills to build and maintain a portfolio of work. 

You are results driven and can work autonomously managing your own portfolio -  with the ability to work under pressure, hold yourself accountable and maintain a can-do attitude! Along with having a positive and friendly phone manner, you also possess strong computer literacy skills and the ability to navigate through multiple systems.

Ideally you’ll have previous experience in sales or another phone based role. 

You can demonstrate an eagerness to learn and support others, work within a team and hungry for individual and team success.

Main working location is our office in Weesp, The Netherlands. You need to have a working permit / residence permit.

It has come to our attention that various individuals have contacted people offering false employment opportunities with DENSO. Such scams are fraudulent and intended to steal from the victims.

By making you aware of this, we hope to avoid and ultimately stop victims from falling for this scam. Please do not provide any personal or financial information and do not send any money to anyone you suspect of recruitment fraud.

If you are contacted by someone whom you suspect may not be appropriately representing DENSO, please email: [email protected]. Please forward the original email that you received that includes the original subject line and complete header information.

Do not send CVs or vacancy applications to that email address as it will not be reviewed or considered. If you wish to apply for a job, please submit your application for an open position to https://careers.smartrecruiters.com/DENSOINTERNATIONALEUROPE